Kaibang Hotel Geermu

When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now. But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle! The best breakfast in all our Qinghai journey, and that in such an out of the way town.

Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.

Great breakfast buffet. Huge room, but weird shower setting.

This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

在西北、享受獨有的浪漫，更要感受優質的住宿環境、這個酒店讓我的大西北之行很舒服，值得推薦、在昆崙山腳下、是一次非常棒的選擇、前台的張玉傑很貼心、還送了我們伴手禮、感謝熱情好客的格爾木

入住要交300元按金，並不會事先告知你有哪些用品是要付費的，退房後扣費也不會説明哪裡扣了錢 實在想不通就打了電話問，人家説我們喝了大瓶的水，一瓶扣15元😂 房間設施有些陳舊了，牆體上還有裂痕，浴室的花灑都掛不住，稍微不小心就砸下來… 早餐餐廳入口是廁所裏濃濃的反味… 我特意升級的房間688元竟然和別人378元的房間是同一間 很噁心的體驗

設施：太過於陳舊了，房間很大電視有點小了。躺床上看電視那是相當費勁了！點外賣機器人無法送到休閑房間這邊，還需要自己下樓去取！WIFI信號那可真是一言難盡！你説沒有吧，它還有。你説有吧，那信號弱的根本用不了！ 衞生：乾淨整潔 環境：整個酒店的環境那是沒得説 服務：專業

不愧為老牌五星酒店，停車場很大，房間也很大，贈飲是昆崙山礦泉水，早餐特別豐富。服務可圈可點。朋友身體不適舒服，和餐廳商量了一下，立即拿來了餐盒幫助打包，必須點贊。