Kaibang Hotel Geermu

Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.

Great breakfast buffet. Huge room, but weird shower setting.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

這次入住體驗非常好，總枱服務周全，因是凌晨三點的火車，特意安排了豐富的路餐； 房間很大，有免費的水茶咖啡，也有明碼標價的有償飲料和氧氣管，早上出門問客管要了2瓶水，晚上的房間免費用水還多給了2瓶； 賓館的自助早餐也非常豐富，品種繁多，中西結合； 特別感謝凌晨送我們去火車站的王總，碰巧在晚上12：30結賬去火車站，遇見輪值下班的王總，幫我們搬行李，直接送到了火車站，真的是非常幸運。

在西北、享受獨有的浪漫，更要感受優質的住宿環境、這個酒店讓我的大西北之行很舒服，值得推薦、在昆崙山腳下、是一次非常棒的選擇、前台的張玉傑很貼心、還送了我們伴手禮、感謝熱情好客的格爾木

入住要交300元按金，並不會事先告知你有哪些用品是要付費的，退房後扣費也不會説明哪裡扣了錢 實在想不通就打了電話問，人家説我們喝了大瓶的水，一瓶扣15元😂 房間設施有些陳舊了，牆體上還有裂痕，浴室的花灑都掛不住，稍微不小心就砸下來… 早餐餐廳入口是廁所裏濃濃的反味… 我特意升級的房間688元竟然和別人378元的房間是同一間 很噁心的體驗