Onomo Hotel Lomé

Le meilleurs hôtels hôtels de Lomé J’ai dormi dans ce Hôtel tout le temps que je viens à Lomé Le personnel est extraordinaire

Onomo Hotel Lome Togo, is the best hotel you can find Togo. The hotel is about 10 minutes drive to Allah, the Ghana Boarder. The hotel is just on the highly way opposite the Beach. There services is top notch with well trained and friendly staffs right from the security to the top staff. We hosted 310 guest at the hotel in a training workshop for a week and it was a huge success with the help of all staff ready to make sure we all feel well at home. Mostly Shantel the front desk Lady, who make sure we bring the business down to the hotel. The Sales manager, madam Candide Jidiber and Mr. Victor were also wonderful. The front dest lady Shantel has also make sure we are hosting the said training this year again from August 11th 2024. Kudos to her for the resilience and hard work in making sure customers feel much more at home. In all, I recommend ONOMO HOTEL LOME, if you find your way down to Togo. Stay in ONOMO and you won't regret.

What a stunning hotel here in Lome, the decor is fairly African based and the hotel room is just amazing. The room is comfortable and luxury clean. The staff speaks good English and is super friendly and helpful. Great hotel and great experience !

I had quite high expectations about this hotel, looking at their website. I know the Onomo family and I would’ve never expected such a bad experience. Things started to go south even before the arrival: I had checked in online, following their email, and during the process, I ordered a private pick up from the airport. Not only didn’t I find anyone waiting for me, but when I called the hotel, they told me that the collective pick up would’ve arrived in a few minutes. Well, it took more than one hour… Then, after the check-in, I went to my room, which was supposed to be a junior suite, but I found quite a standard room, moreover one of the few without the balcony. Rooms do not isolate from noise, I could hear everything happening in the corridor, in the next rooms In the leisure area. The restaurant is crazy prices in relation to the area, the food is less than basic and the wait is way too long. For a cheeseburger you can wait even 90 minutes! On a Sunday, there was a private event, with loud music, even during the early afternoon, while you may want to relax. Because of this event, we had several blackouts during the evening. Finally, the staff is honestly the worst I have ever met: slow, unfriendly, careless, They just hang around, doing nothing but talking one another. If you have a request, first, you have to wait they finish chatting. On a Sunday night, around midnight, some of them were cleaning the restaurant area with loud music and screaming as they were having a party. They woke me up and I had to ask them to respect people sleeping. Totally unacceptable! I will have to come back to Togo, but for sure I will never come back to this hotel, probably the worst I’ve been to.

The room was small but the bed comfortable and the air-con good. The shower temperature was inconsistent, one minute cold the next too hot. The garden is nice. Certain events render the hotel very noisy at times. The service of some of the staff was incredibly poor. I was incorrectly overcharged for my lunch and when I refused to pay until the bill was correct the waiter became very aggressive with me. Eventually I was billed for the correct amount but no-one apologised for the abject rudeness. This is such poor customer service. As a paying customer I do not deserve to be treated like this so I cannot recommend this hotel

The lobby area is nice but the rooms are very small. There is no closet or storage space so it is not suitable for more than one or two nights. The best thing about the room was the shower. Breakfast was adequate but not exceptional.