Melia Grand Hermitage

This was a lovely hotel with friendly staff and good food. We have just returned from ten days here. The animation team were good fun and never missed an opportunity for a chat. The room was big and spacious with the best views! We did think that housekeeping of the room was not very good. I think the only thing I actually did in the 10 days we were there was change the towels every day, the beds maybe twice I don’t take the bins. The 2 cups and two glasses were never changed. One day we had to cool down to reception for toilet paper – has now had been left! Nothing was too much trouble for any of the staff we dealt with. The grounds and facilities were very good. The beach facilities were good too. The only downside for us was if you went down to the promenade for a walk after dinner in the evening there was nothing. A few supermarkets overpriced shoe shops and a lot of cheap rubbish gift shops. The locals didn’t seem keen on you being there and could appear stern faced and often rude.

I had a very disappointing experience during my stay at Grand Hermitage Varna. One afternoon, I was feeling unwell and called reception asking for medical assistance. I was initially told a doctor would come to my room. Shortly after, they called again and instructed me to go to a medical center because the doctors were “busy.” I was not informed that this was a private medical center. Upon arrival, the doctor administered an IV drip and recommended additional tests, including blood analysis and an ultrasound, which were performed at yet another location. At no point was I informed about the costs beforehand. After treatment, I was shocked to discover a bill exceeding €1,100 for services, supposedly covering three days of treatment. I did not consent to additional days of treatment, and when I raised this issue, I was told I had been “informed beforehand,” which was not true. Attempts to clarify or dispute the charges were met with excuses about government tax and private center policies. Furthermore, when I asked the hotel why there is no in-house medical service, I was told that all nearby hotels operate in this way. Yet the hotel itself does not take responsibility or provide clear information to guests regarding private medical services. This experience felt misleading, unfair, and highly unprofessional. Guests should be fully informed if medical services are outsourced to private centers with separate fees. The lack of transparency and accountability from the hotel is deeply concerning. I cannot recommend this hotel under these circumstances.

The best holiday of our lives at Melia Grand Hermitage! We’ve just returned from the most amazing vacation we’ve ever had — everything at Melia Grand Hermitage exceeded our expectations! The food was outstanding, the drinks were great, and the atmosphere was full of joy and fun. We laughed a lot, danced, swam, relaxed… we truly have nothing to complain about. The animation team was absolutely amazing — always engaging with us, inviting us to join their activities, games, dance sessions, and fun workouts. Their energy was contagious and made every day special! A very special mention goes to Eva, who is truly a valuable part of the team — warm, enthusiastic, and full of life. She made a lasting impression on us. We’re already looking forward to coming back next year — and many more years to come! Thank you for this unforgettable experience!

One of the best vacations of my life. Very nice hotel. Good food. The animators are very professional and friendly. I'll definitely go back there someday

I had reservation for 3 sea view rooms, 6 guests.We were accomodated in 2 sea view rooms and 1 pool view room. At the reception we were promised that next day they will change the pool view room with another, with sea view, but no change was made, even a sea view room next to us was available. The staff was not interested in helping us and to see us pleased as their guests. The hotel not a beachhotel as it written/seen on the site. The beach is not so far, but the hotel is not next to the beach. The beach bar has a poor offer. Just coffee, tea, water, local tapped wine and beer, icecream and that's all, no cocktails at all, or some better quality drink as expectable at a 5* all inclusive hotel. The entertainment was poor too, something at the pool area during the day, at evening at the stage. The staff not so kind, smiling (just very few exception) as we experienced at other Melia hotels. The main restaurant does not have a wide variety of meals, has shortages, like no spices, no olive oil, no croutons, etc. At the lobby bar, or pool bar no midnight snacks at all. The tapped wine, the juices, soft drinks, all local, had very low quality. They stored and served us the local sparkling wine at room temperature, not chilled. We had to pay at check out some international whiskey, that we have had as welcome drink at the lobby bar. We were told when we ordered the whiskey, that it costs 40 leva, but at the check out they've changed it to 40 euros.It was an uncomfortable situation, after a long discussion with the staff, which told us, that they tell the prices sometimes in euro, sometimes in leva (unacceptable explanation), we were offered a 20% discount on 40 euros, the final price. Finally I would like to express my disappointment about this hotel, which is definitely not a 5* hotel, I will not recommend it, never. Just to have Rituals toiletry and bidet in bathrooms do not make it a 5* hotel. I have been accomodated at 4* Melia hotels and I was very satisfied each time, they have been much, much better than this far undeserved 5* star Melia Grand Hermitage hotel, which does not represent Melia hotels standards.

The service was excellent, the food was amazing! But what disappointed us most was how the manager humiliated her employees right in the middle of the room, making them cry, humiliating them, putting herself above them - how inhumane and arrogant. It was truly sad!Менеджер из Спа она сумасшедшая !!