Gæstebruger
1. marts 2024
So sad, a nice enough setting but staff and owners who have no clue about running a business. Pre booked a table for lunch for 9, 5 adults and 4 kids, asked when booking if we could eat off the lunch menu, yes was the answer. Arrived bang on time, sat down and ordered drinks, two tables of two outside and nobody else. Drinks arrived, they took the food order , we asked if they were doing the all day breakfast, " of course we are" six sandwiches and two breakfasts and some chips. Half an hour went by, nothing appeared. An hour went by still nothing, after 95 minutes the food started appearing, that took 15 minutes to serve and by the time the last sandwich got to us the first eaters had finished. They forgot the toast with the breakfast, forgot the orange juice with the breakfast and then when we eventually got the bill thy tried to charge for those and two extra teas and coffee that were part of the breakfast price. How it takes 95 mi9nutes to serve two breakfasts, chips and s sandwiches remains a mystery. At no time was there anybody saying there will be a delay, no apology for keeping us waiting, the staff just ran around in ever decreasing circles. When we paid and asked why everything took so long we were met with animosity which just made thigs worse. “ we did our best” Best is clearly just about a mark of 1/10. On arrival we were told how business was so slow and the holiday lets were empty, if this is how they treat customers that’s not a surprise. The moral of the story, if you can’t do it properly don’t do it at all, letting amateurs loose in the hospitality and catering business simply doesn’t work. Get your act together or just close it till you find some management and staff capable of delivering some kind of customer service, until they do and AVOID this place is my strong recommendation.
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