Gæstebruger
4. juni 2023
1) called morning of reservation to ask for early check-in, they said yes. 2) arrive at 2:15pm (regular check-in time is 3pm) denied early check-in stating there are no clean rooms. NONE?! 45 minutes before people are expecting to check in!? Several workers sitting around doing nothing. 3) also when trying to check-in it took several minutes to "find" the reservation (2 rooms, 4 adults). When found, they said the rooms are guaranteed as they were booked and pre-paid on *******. 4) waited until 3pm to check-in. Still no rooms. Had to leave to go to an event. Forced to re-pack car and take everything with us. Assured that the rooms would be saved for us. 5) called motel around 5pm to make sure there would be rooms for us. They said yes and said it would be 202 and 203. 6) after event, arrive at motel around midnight to check-in. Again took several minutes and repeating the name on the reservation over and over. Told there are no reservations. Explained the previous actions and eventually got 2 rooms. 7) one room was occupied when trying to unlock door. Went back to front desk to tell him the room had someone in it. From this point forward the one staff person physically went to each room before giving keys to guests. 8) the key to the other room (our friends who we traveled with) stopped working after one time, their stuff locked in the room and unable to get in. They had to get a replacement. The way the place is run, I was afraid they had someone with a key robbing rooms. 9) the hallway carpet is absolutely disgusting. 10) the room looked and smelled generally clean, but it wasn't. Sticky floors, stains on the bedspread, see photos. Meager furnishings. One pillow on a queen size bed about an inch thick. 11) many repairs needed. Appears the door has been broken into into previously. Door doesn't meet up with the door frame.. appears to have water damage. Positives: air conditioning was cold as ice. Good water pressure in the sink, hot and cold. I didn't trust the shower so I didn't use it. This whole experience wasn't just frustrating, it was weird and puzzling. There were people milling around in the parking lot and front lobby. Our friends were harassed in the parking lot while waiting for us to check out. When there were "no rooms available" at check in, the workers were loitering around doing nothing while rooms apparently needed to be cleaned. Sitting in the front entrance area complaining loudly. Our assessment of the operation is that the people working there are selling rooms for cash and pocketing it when there are unrelated rooms, then no one knows what rooms are actually occupied or not. Also, renting out rooms by the hour when people haven't checked in yet. If I could give zero stars I would. Additionally, these rooms were $200... yes TWO HUNDRED dollars. The website says this motel is $60 a night. There was a big concert at Am Fam Field, so the price was obviously jacked up. I WILL NEVER STAY HERE AGAIN AND WILL TELL OTHERS NO TO. Thi
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