Tru by Hilton Phoenix Glendale Westgate

房間不隔音 工作人員服務態度超好 但是隔壁一個男的凌晨兩三點還在打電話 聲音好大 每個單詞都聽的清清楚楚 一直打一直打一直説話 跟前台説了 變成小聲打電話 然後早上5、6點繼續打 聲音大到直接吵醒我們兩個人

Great place to stay! Went to a concert at the Desert Diamond Arena and it was so easy to walk there. No need to get Uber or anything. Would definitely stay here again.

I stayed for a concert at Desert Diamond Arena since it was super close! There’s some shopping things nearby but the arena looks like it’s going to be getting more stuff in the upcoming time. It was a safe location & clean as well, would stay here again!

Clean and comfortable rooms. Very close to dining, shopping, and entertainment. The staff was friendly and helpful.

I arrived to check in and was informed there was no longer a room available for me. I was given a long and unclear reason as to why, other than it had something to do with “maintenance”. My reservation had already been transferred to their sister property across the street. While I had a room to stay in, it was incredibly frustrating that I did not get to stay where I originally booked my reservation 4 months in advance. If there was a maintenance issue with my room, why was I not notified prior to me arriving to check in at 5:30pm?

Pros: Close to shopping, multiple restaurants and entertainment options. Great lobby area for hanging out to snack, drink, play games, plus have the included breakfast. All staff was very friendly and everything was very clean. Cons: The AC unit in the room is VERY loud. We stayed for 2 nights and hardly slept. The room is also pretty small. There wasn’t enough space to open a suitcase except for on the bed. No storage drawers and no closet. There was a hanging rack and an ironing board on the wall that was out in the open. Also, and they might be unable to control this due to the heat outside, but the bathroom sink faucet would not produce cold water. At best, it was lukewarm. Overall a decent place to stay for a night if you’re going to the arena or stadium for an event.