Premier Inn Glastonbury

Oh my, probably the filthiest hotel we have ever stayed in!! I can’t believe that Premier Inn do not have spot checks on their hotels? Please look at the photos, we arrived at around half 10 at night and promptly left around 6am, we dare not eat anything there.

Absolutely filthy! Had to pack up and leave due to huge amount of dust within our room. Could not sleep as thought we were both getting bitten by bed bugs, but on inspection of the mattress could not find any, so worked out it must be dust mites! Our arms, legs, back and necks are covered in red bite marks. My partner also suffers with asthma and this caused an attack. Avoid staying in ROOM 19 which is on ground floor. This is disgusting for a Premier Inn room.

Tired, large hotel, very noisy, the ceiling lights in our room were vibrating from the noise from upstairs, caravans outside but disconcerting

I had stayed in this hotel a few years back and must have hit lucky as it was a great room and experience sadly on this occasion it was far from that . The bathroom was dirty and once I mustered up enough courage to use it , I found no toiletries to use in it , the bottle was empty ? I hope the shower heads are being cleaned so spread of legionaries doesn’t happen ? Double bed ? Is that still a thing ? As an ex mystery shopper i would mark the hospitality down too . Who doesn’t like service with a smile ? No warmth or soul in this place , a massive let down from past times of happy times spent here . I use premiers regularly for business and leisure sure but will go somewhere else in Glastonbury on my next visit in October . One saving grace a beautiful lady that cleared the tables in the restaurant area at breakfast , so polite and so welcoming … at last service with a smile and she needs complimenting . I would have given her an on spot voucher if I had done a mystery shop.

Avoid this hotel if you are visiting during the summer. I paid a premium for one of the upgraded rooms which was utterly pointless. Air conditioning didn’t work, so the room stayed at a constant 28 degrees Celsius and of course being an air conditioned room, the windows didn’t open. The fridge was faulty so everything inside it stayed at room temperature and oddly only hot water came out of the sink tap in the bathroom. It must take real effort to give your guests such a poor experience, hats off to you!

Good hotel but surrounded by abandoned caravans so felt very insecure for my car and cycling kit. I usually take my bike in to the room but this time I took all my kit in too. My cycling event took us through the industrial estate the hotel is on and there were dozens of abandoned caravans. The hotel is ok and food next door is as expected but the area looks really scruffy and nog safe. The council need to clear up the area.