Beerwah Glasshouse Motel

Do not stay here, read other reviews if you need more info. Room was disgusting, very dirty, stunk really bad, bathroom door didnt close, filthy lounge i wasnt even game to sit on, dust dirt and spider webs everywhere. Staff were very rude and no interested in helping. Glad i was only there one night.

Potential guests…. exercise caution when booking here!!! The lady we dealt with was VERY rude and unprofessional. Check-in is from 2pm, and we courteously informed her that we would likely arrive around 5pm. However, we arrived around 3:45pm, only to find the room was not ready. When check-in is listed as starting from 2pm, one would expect the room to be ready by that time, not waiting until you arrive to begin the cleaning. Despite notifying her of our later arrival, we returned at 5:15pm to find her just finishing cleaning the room. Additionally, the room had a strong smell of paint fumes, the bathroom door wouldn't shut, and the back door didn't lock. The room was also dirty and dusty. Overall a very unpleasant experience.

My friend and I recently stayed for 3 nights, we had booked the two-bedroom apartment. As the motel was cheap, we were not expecting 5 star luxury, we were however expecting the place to be clean and tidy. Pro's - Location Bed's were comfortable Linen was clean and fresh Con's - Musty smell on entering the apartment Stained and dirty carpets in the bedroom's Filthy bathroom All taps leaked Blown lightbulbs Dirty kitchen and living area Broken chair Doors stuck and were hard to open and close No-one in reception upon arrival, had to call and were told which unit was ours and the door was open. Laundry was absolutely filthy, and the taps dripped, water was dripping on the dryer. We did not approach or speak to the owners/managers as no one was in reception. And what could they have done to rectify the situation? The reason I am adding this comment is because of the owner's passive aggressive comments to negative feedback. Why did you stay then, why didn't you leave? Trust me if everything else wasn't booked out, we would have.

The hosts won't tell the truth. The motel is dirty and univiting. We booked our unit 10 months ago via email for a wedding for 2 nights. I confirmed in writing 2 months ago. Again confirmed via text 4 days before our stay. Sonja rang at 2pm the day of check-in and told us that they had a plumbing problem in the room and couldn't get a plumber. She then said the owner refused to allow them to ring the emergency plumber. We made other arrangements for the Friday night (at a large cost to ourselves as everything was booked out). When we arrived on the Saturday, Tony & Sonja proceeded to give us the run around with multiple reasons why we couldn't stay in the room or even view the room. When I pushed about seeing the room, they finally admitted that they had triple booked the room. They were rude and unhelpful. We were left with no options for any accommodations for that night. We asked to speak to the owner - they assured us that they would give our phone number to the owner. (I since emailed and asked again for this to happen). 5 days later we are still waiting. Whilst onsite we viewed a friend's room and it was dirty and smelly. I would not recommend this hotel to anyone.

The beds were comfortable and the location was good for us as it was near Australia Zoo. The receptionist was very friendly when we checked in. We stayed for one night and that was enough. The shower had a bar of soap left from the previous guest with a hair on it. The rooms were clean except for the carpet, which was so dirty that before we got into bed we had to wash our feet with a flannel, as they were black from walking on the carpet.