Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

the staff was lovely and welcoming to us when we arrived as we got ready for a concert to see Chase Atlantic and was a quick walk from the hotel to the ovo hydro. however on departure we had house keeping staff walk in our room whilst we was still in there and it made us feel more rushed to get out but it was only 9am i do understand as i work in a premier inn myself but knocking on the door insted of entering

Nice hotel room in a hotel I've used several times before. Decided to upgrade to the premier room as not much difference in cost. First impression was it was just another premier inn with slightly different decor. One end had curtains all along the wall and decided to open them to find a wall behind. Window was small and to one side and to stand Infront you had to squash between the desk. Added extra was the fridge with complimentary water and a coffee machine. Ultimate WiFi was included with a passcode, though I never found it. Overall a pleasant stay for a concert across the river. Would I stay here again, yes. Would I upgrade to premier room, probably not.