Premier Inn Glasgow City (George Square)

Facilities were excellent. Clean. Lovely towels. Good TV. Comfortable climate. Quiet. Easy, courteous check-in. Delicious breakfast. Convenient to tune airport shuttle bus. An excellent alternative to staying at the airport hotels when one’s departure flight is not too early.

房間比想象中要好，乾淨，有浴缸，對於疲憊的我來説，晚上能泡澡是一種享受。 但有個印象深刻的問題，攜程提供的地址與在地圖中直接打開的定位是不一致的，我用的是複製地址在谷歌打開後導航的，結果是二個方向，走了一段冤枉路，這個一定要改過來啊。

各方面都很好👍

Slightly disappointing. It’s really gutting that they don’t have a check in desk. When someone’s had a long travel - especially if they’re a solo traveller- it’s really nice to have a check in desk and a warm welcome. I didn’t get that. There was one member of staff who was super lovely (a young ginger lass), but everyone else seemed bothered by being asked for help. The guy asked me my surname around 5 times when I came for breakfast and he just said ‘there’s a key over there’ when I asked about the luggage store room. There was no key- I needed a staff member to open it for me, so that was weird. I didn’t want to ask him for help anymore and went back to the ginger lass to ask her to open it for me. As well as the customer service being very hands off and disappointing, the breakfast was, too. No decent coffees and teas, and even though I told the dark haired guy (above) I was having a veggie full English, he didn’t tell me I’d need to tell them before I wanted to eat it. So when I went to get my hot meal, it was all meat. I had to eat my mushrooms and tomatoes while they cooked the veggie sausage and bacon- and then when it came out, it was uncooked. I wouldn’t go again

Taking the personal out of a people business. Our first visit to the hotel since the makeover. Would have been interesting to listen in on the boardroom meetings on what they were looking for. From the perspective of the hotel user (it feels inappropriate to say “guest”) it is disheartening. There is no Reception anymore - just a series of Check-in machines. If something goes wrong you have to go to the bar. We had to as the machine wouldn’t provide a second key card, and no, it wasn’t user error. Apparently about 30% of users require additional assistance. Posters in the lifts tell you to advise Reception each day by noon if you want a room service. The catch being there is no Reception anymore. Same problem if there is something wrong with your room. Staff told us that the idea is to try for a sales opportunity on every engagement users have with them. So you might buy a coffee or a drink at the bar while looking for help.

We visit Premier Inn George Square 4-5 times per year and I'm afraid this will be the last visit. On previous visits it did not appear a 'cheap' hotel and the staff were very welcoming, pleasant and helpful. I think the new 'Evolution' decor spoils the front entrance which is empty and more like a much cheaper place. Unfortunately on our arrival I spoke to a lady to check in which was not a good experience, very surprising as this lady is usually friendly and helpful. The Premier Plus room we had needs attention, the carpet was a disgrace. The 'friendly, welcoming' greeting for breakfast has vanished. The new restaurant decor, obviously to a personal taste, now dark and dingy - didn't see 1 staff member all through breakfast. These changes are such a shame and from our experience I would expect the price to go down as it appears staff numbers have gone down.