The Redhurst Hotel Glasgow

Lovely Hotel within easy reach of Glasgow but far enough out to be away from the traffic. Rooms arelovely with great beds and bedding. very comfortable. Only one problem is that my room was over the bar and with the window open there is significant noise from outside till well after 11. Will not stop me staying there again though.

This hotel is stunning. My room was amazing, spotless and you can see how hard the house keeping team work. Breakfast was good. What let the place down was the service. My arrival at reception was greeted with are you checking in, no smile or good evening. I didn’t have dinner in the restaurant so cannot comment on that. I did however go to the bar at night for a drink. No member of staff to be seen at the bar, baring in mind I walked past 2 staff members clearing up in the restaurant as I walked through to the bar. Stood waiting for ages, staff member came walked right past me and went through the back, no acknowledgment. Eventually a female came and asked can I help, no apology for keeping me waiting. I got my drink and returned to my room. Staff in the morning also not friendly or pleasant, a good morning goes a long way. But one member saved them from only being given 3 stars. Ruth, head of house keeping I believe, she is wasted in this role. Although you can see how hard she works. She was the only staff member to smile, have a chat with me, asked if I liked my room etc. Her customer service standards are excellent, such a lovely, friendly and genuine person. Even her colleague greeted me with a smile and a good morning, you can tell this comes from the example Ruth has set. Front of house, bar and restaurant staff could learn a lot from Ruth. I’ve stayed in many hotels due to work and what always makes a difference is the staff. Unfortunately The Redhurst are let down by their poor staff interactions, all except for Ruth and her hard working team. She really is a star! (Apologies for keeping you back from your work, but you were a pleasure to talk to Ruth, thank you)

My family hosted my mother’s after funeral service reception here recently and found the service slow, unfriendly and poor value for money. We had around 80 people attending and when our guests arrived there was nothing but empty cups on the tables with not a single staff member to be seen. I had paid for a package of teas, coffees, sandwiches, sausage rolls, scones etc which WE had to ask them to serve, after almost 30 mins after our first guests arrived. As it was a morning reception we assumed most guests wouldn’t want alcohol so didn’t include that in our option however, as there was nothing else offered to our guests on arrival many headed to the well lit bar and ordered their own drinks and paid for them themselves, much to my families embarrassment. When I realised the situation I immediately went to reception to ask them to open a tab at the bar for anyone wanting bar drinks. The hotel refused to change my service package from one without an alcoholic drink to the package with but were more than happy to charge high prices for the incredibly slow bar service using a single barman to serve 80 people. When my wife asked a member of staff when the teas and coffee was going to be serviced she was met with a very abrupt and unfriendly “give me a minute!..give me a minute!” answer. When the sandwiches drinks finally arrived (after some 20 mins) some guests had already left and by the end of the 2 hours we were there, some tables had no sandwiches left whilst and other tables had plates that looked like they hadn’t been touched. They should have been a central buffet table rather than individual plates which would have offered a better distribution. At £12.95 per person plus bar drinks I would say, overall, it was poor value for money and awful value for service. As it was a very emotional occasion I didn’t feel it was the right time to complain however the following day I made a complaint to management but just received the some lame excuse about that’s how they conduct funeral purveys and don’t serve sandwiches until everyone is seated. Looking back I wonder if they’ve ever hosted a funeral purvey before.