Chalet-Hôtel la Mainaz Restaurant & Resort

What was planned as an incredible holiday combined with the CDI dressage at Jiva Hills in Crozet has become a real nightmare. Arriving, room all ok. Food is also ok. Personally, we even prefer the atmosphere from the normal restaurant over the atmosphere from the star restaurant. But that's a personal matter. The biggest disappointment was in the reception and the management. We booked end of July a junior suite with a small dog and paid. Later we received the confirmation mail with the conditions of the hotel. As normal you do not look at this. During our stay from Friday to Monday, we received on Saturday the message that my grandfather died and we had to return urgently to Belgium. Based on this we ended our competition at Crozet and went on Saturday evening to inform them. No issue. all ok and very understanding. On Sunday they booked us out and informed us we had to pay also the night and that we would not stay according to the conditions. Even a call to the reception with the director did not change this. We have been staying in the hotel, using the bar, have been eating in both restaurants and the hotel was in August absolutely not full but we had to pay 270 euros to return to our grandfather!!!!!! Even my proposal to not pay back but give us the next year a night voucher (as we return every year to the competition) was not accepted ! Also on the mails we send later to the management no reaction at all ! Never seen before ! Now I understand why we received after payment and booking 2 mails with the conditions. If you can not do differently: PLEASE DO NOT ACCEPT THE CONDITIONS OR UNDER THE SPECIAL REMARK THAT FORCE MAJEUR IS GIVING YOU the possibility to cancel. So really one of the biggest disappointments in my professional life

Une Saint Sylvestre fort réussie...l Un grand merci à l'ensemble du personnel de la Mainaz pour son accueil chaleureux à l'occasion de la Saint Sylvestre. La soirée nous laisse de bien agréables souvenirs : personnel aux petits soins dans son ensemble, des mets délicieux semblables à des oeuvres d'art, félicitations au chef et au chef pâtissier, u ne très jolie décoration, un bon orchestre et un feu d'artifices pour clôturer la soirée. Vraiment d'excellents souvenirs pour cette agréable soirée en famille.

Nous souhaitions offrir pour les fêtes un séjour à nos enfants. Pour avoir les infos nous avons appelé, un monsieur nous a répondu qu'il valait mieux envoyer un mail avec nos désirs ce que nous avons fait. Sans reponse nous avons rappelé le monsieur nous a tenu le même discours il fallait passer par mail pour notre demande ce que nous avons fait le même jour sans réponse nous avons renvoyé le mail à ce jour 3 semaines plus tard toujours rien!!! Certainement que cet hôtel ne manque pas de clients et qu'il n'ont pas le temps de répondre!!! Manque de respect de professionnalisme.