Bali Beach and Sofia Village

The restaurant..is very very basic,more like a hostel.. its filthy dirty, not day to day dirt but long term grime..the food is only lukewarm even if you go as soon as the buffet is open. Tables are not cleared a way very quickly and if you are lucky to have the table wiped down, the cloth used is filthy dirty. The rooms are very basic and frankly depressing ..the view of the mountains and sea kept us going. Sheets barely covered the old mattresses in the twin beds. Bathroom dirty. Please do not book here ..manager doesn't care..staff low morale .. you'll see no feedback from manager on the comments. Vile place ..it could be amazing ..such a shame

This hotel has 2 listings on TripAdvisor but they are the same hotel and should have the same rating. Anyway the hotel is in a great location, rooms are basic but I could accept the room if everything else was ok. Unfortunately it was'nt, Food was poor, always cold and desserts were almost non existent unless you love watermelon which was served every day. Forget getting a sun lounger in a good position around the pool, as towels are left on from the previous day. So the same people have their lounger all week. Come on hotel management, clear the loungers every night to give everyone a chance. Another mild annoyance was seeing hotel staff, sat with paying guests having their own breakfast every morning. I believe staff should not be dining with guests. Bedding was not completely changed all week, the bottom sheet was never changed, as the same stain on the sheet was there all week. I have already commented on their other listing about the "family room". The extra room, which fortunately we didn't need would not be allowed in UK. No windows, no ventilation if connecting door is closed and 2 mismatched single beds.

I hate doing this to be honest 😒 , but what is fair to say I was disappointed by this company. I will be blunt , dirty rooms , mouldy , unfriendly staff, cheap food , but tasty. All inclusive bar is a bad joke , barkeep is behaving like I own him money. The view however saved our holiday.