Residence Inn Memphis Germantown

I have not traveled for years but when I did, I always chose Marriott. I was disappointed in this Residence Inn: 1) Cleanliness- Outside of room, leading up to front door, was dirty, dusty, had misc. paint marks, did not inspire confiedence 2) In side of room: Popcorn ceiling, choice of color in room, etc. Had to look under bathroom sink to find Kleenex 3) Breakfast- eggs were cold, muffins were stale Based on this, I will consider not staying at Residence Inn

Don’t stay here! Very rundown. I can’t believe Marriott allows their name on this. Bathroom door frame patched. Looks like a 5 year old did it. Mold in the bathtub. Blackout curtains ripped. Stains in the ceiling. Hallways need serious maintenance. Front desk is great. Hotel needs to be renovated. Definitely not up to Marriott standards.

I recently stayed at the Residence Inn Memphis Germantown and had a deeply troubling experience. During my stay, I misplaced my iPhone. Although it was found and handed over to the front desk, I was falsely informed that it had been returned to me. To my dismay, I later discovered that an employee had accessed my personal information, including financial details and photos, and had wiped the device, resetting all my important access information. This breach of privacy left me terrified that my personal records had been compromised. Despite multiple attempts to address the issue with the hotel management and Marriott’s customer service, no action was taken, and I received no compensation for the ordeal. This experience has severely undermined my trust in Marriott’s commitment to guest security and customer service. I urge future guests to exercise caution when considering a stay at this property.