TownePlace Suites Memphis Germantown

Our stay was nothing short of amazing, from the comfortable beds, hot shower, and helpful staff! LaQuitha at the front desk had a welcoming/warm personality and went out of her way to meet our needs. We will definitely be back for another stay soon!

We were skeptical about staying here because of recent bad reviews but decided to try it out since the hotel is new. We had an easy and enjoyable stay! Phyllis was so sweet at check in & check out. We were able to check in early too. The hotel and our room were very clean! The bed was comfortable and room had a nice big working TV. All the staff we encountered were extremely friendly too! We would definitely stay here again! Don’t know how you could give this hotel a bad review.

Had a great stay at the TPS Germantown earlier this month. Great property with a friendly front desk staff and a beautiful rooftop with a bespoke cocktail cocktail. 5*! Highly recommend going to the rooftop for a beverage. Very creative menu with skilled bartenders.

Was there last week for a funeral. The family had five rooms. Think they have some things to work out. I got Hummus from the front "vendor" and ate about 1/2 and realized it was expired. My pillows definitely had perfume on them so had to switch them out. The day staff was very friendly, however, evening couldn't have cared less if we were there. Walked in at one point, one of the staff was sit-in in the chair in the lobby, talking (loudly) to the staff behind the desk bad mouthing the management of the hotel. Just not a great place. Would not recommend.

As a newly opened hotel, we expected everything to be clean, modern, and in working order, and this hotel certainly met those expectations. However, what truly set it apart and earned it five stars was the outstanding service we received from the staff. Throughout our stay, the combination of attentive staff, well-maintained facilities, and thoughtful amenities made for a wonderful experience. Check-in: The check-in process was smooth and handled exceptionally well by Phyllis, who took the time to understand our needs and ensured we were well taken care of. We arrived early, and she made every effort to get us into a room as soon as possible, with our room being ready right at 3 PM. While there were no welcome items like drinks or snacks, the check-in process had no delays or issues. Room: We stayed in a spacious corner studio with a king bed. The room was spotless and smelled amazing, with a strong but pleasant scent. The layout was well-designed, featuring a cozy sitting area, a large entryway, and a kitchen area. However, there were a couple of downsides: there was no eating table, which would have been ideal for families with kids, and the pull-out sofa was incredibly uncomfortable—harder than the floor. Despite asking for a mattress pad, none was provided, which made the sofa bed unusable. Other than that, the room was perfect. Breakfast: The breakfast spread was excellent for a hotel, offering a make-your-own waffle station, various bread options, bagels, muffins, juice, coffee, oatmeal, yogurt, milk, and cereal. The food quality was good, perfect for a morning meal. One staff member ensured everything ran smoothly. However, seating for large families was lacking, and bar-height tables or more family-friendly options would have been appreciated. Amenities (Pool, Workout Room): The pool area was immaculate, clean, and well-stocked with plenty of seating. However, despite being advertised as heated, the pool was freezing cold, which made it uncomfortable for adults, though the kids still had fun. The workout room was top-notch, equipped with state-of-the-art machines, drink stations, and screens on the stationary bikes and other equipment. There were no issues here—overall, very impressive. Location: The hotel is located in a brand new development with restaurants, ice cream shops, and stores nearby, though still being developed. It’s centrally located in East Memphis, just a 5-minute drive from upscale shopping and fast-food chains. While it’s not near downtown, that’s expected for this area. Parking is free, and though public transportation isn’t widely used in Memphis, this isn’t an issue. Our room, facing a main road, was surprisingly quiet even during a tropical storm, and any leaks in the hotel were quickly addressed by the staff. Additional Comments: As we stayed just a few weeks after the grand opening, there were still some finer details being worked on, such as signage and scheduling. The bar and restaurant on the fifth