Atlantica Caldera Creta Paradise

Good service at the hotel, nice environment and a lot of space. Nice pool and a lot of beach-space. The two girls at Mondo café was super nice, and the people in the reception was very welcoming and happy to help :) The hotel is close to city Platanias

Very good food with quite but not perfect variation. Nice staff. Not great English in reception. Clean and nice pools. Plenty of pools and sunbeds to choose from. Beach is close and good availability of sun beds. Didn't open the closest (to our room) snack bar until Wednesday and we arrived on Saturday. So we had to walk 5 minutes since most of the all inclusive stuff was next to the restaurant. TV is terrible and locked behind their own system with no apps like Netflix. Had Chromecast with me but it wouldn't connect to the wifi because of limitations made by the hotel. Room was too small for 3 people with 28-30 square meters we should have upgraded. Overall a nice and well maintained and relatively modern hotel with close proximity to the beach and plenty of nice pools. Decent rooms. Good service and good food. We arrived around 12:15 but couldn't check in closer to 15. I know it's their check in time but we had traveled for 10 hours or so with small children and wanted desperately to check in. It was 33 degrees. Super disappointed by this but the one to blame is probably Apollo. Which means I won't be ordering with apollo again

Stay here in May half-term, the hotel had many positives. Food we thought was excellent, this included the included Greek restaurant and the additional grill restaurant, both was very good. Genuine restaurant experience. The bar staff were extremely friendly, the pool and location next to the beach was ideal. Rooms were very nice and location good. Plenty of sunbeds, no need to reserve one early we would go to the pool after breakfast each day and easily get one. Only negatives was the responses to the sandstorm, whilst this weather is completely out of control the response isn’t. The main pool wasn’t started to be cleaned until 12pm and was out for the whole day. The rain stopped previous night. There was an issue with the cleaning of our room, but reception management team dealt with this well, I would say if you had an problems on holiday they would resolve it, which isn’t always the case.