Eastern & Oriental Hotel

E&O is our favourite hotel in Penang. Being a local Penangite, we frequently ate at Sarkies and even had our wedding in this hotel 10 years ago. We're back in this hotel for our anniversary, however we were a little disappointed with our stay. The bathtub in our corner suite is extremely dirty and stained. We asked the housekeepers to clean it as we wanted to use it. Worse of all, when we filled the tub with water, to our horror, the water was brown in colour!! Not sure if there is proper maintenance done to ensure the water supply is not tainted. The housekeepers also did not refill the complimentary mini bar items despite stating that our suite includes replenishment of the mini bar items on a daily basis. The surface area and tables were not wiped properly as well when they came to clean the room. We hope the management would seriously look into this matter, especially on the water source and overall cleanliness of the suite / bathroom.

Excellent quiet location with a private waterfront. The outdoor infinity swimming pool is partially shaded and overlooks the strait of Malacca. The hotel has a classy heritage vibe with distinguished visitors such as Charle Chaplain and King Charles. The breakfast buffet is the best in town with made to order noodle soup and stir fried noodles. There is also a hot food station, omelette station, roti station, fresh fruits and bread

I have low expectactions, am easy going but this hotel was filthy. I got the old wing suite and the bathroom was just a mess. I spoke to front desk, one girl smiled . I had paid 400 dollars a night and she smiled like it was a joke. Service is so so bad. I waited 1 hour for a room change.

We loved the hotel, location and staff! We had such a relaxing stay and felt truly pampered. Will recommend it to all family and friends!

The best hotel from start to finish, extra amenities including the breakfast and afternoon tea was amazing! The service is impeccable and it is in a very central part of Georgetown.

Our family had the opportunity to stay at a hotel last week, which we chose because of its rich history and the promise of an immersive cultural experience. Though we were aware that it was an older establishment, we were excited to learn more about its background and the stories it held. Unfortunately, our excitement quickly turned into disappointment as we faced several challenges from the moment we arrived. Upon our arrival, we discovered that we had been directed to the wrong wing of the hotel. We found ourselves in the section we had not booked, which was puzzling and frustrating. The bellboy’s response did little to ease our confusion. Rather than offering assistance, he simply pointed us in the direction of the correct wing, leaving us to navigate the situation on our own. The check-in process was disappointingly swift, almost mechanical, as if the staff were merely going through the motions rather than genuinely welcoming us. This lack of warmth made us feel like unwelcome visitors rather than valued guests. Our initial shock escalated when we opened the door to our room. To our horror, we found a cockroach scuttling across the floor, clearly on the hunt for food. This was not the first impression we had hoped for. Furthermore, the carpet in the room was stained and dirty, and the same could be said for the washroom, living room, and balcony. It was clear that the hotel was not receiving the level of maintenance one would expect from a 5-star establishment. Breakfast was another letdown. The offerings were minimal and lacked variety, and the service did not add any comfort to our experience. While the hotel does boast a beautiful exterior and some lovely public areas, it was evident that the overall maintenance and service standards were severely lacking. Given our experience, I cannot in good conscience recommend this hotel to anyone seeking a pleasant and high-quality stay.