Merchant Hotel

The hotel location at Jalan Pinang Georgtown Penang.The room hotel is ok and aircond is cold. Parking is free but limited provide by the hotel. Staff is friendly & helpfull. Easy to get the food & beverage by walking distance.

Im staying in executive room but unfortunately im getting room on 2nd floor with back view..breakfast was oke with a basic breakfast..

Very disappointed with Merchants.i am long supporter of Merchants for almost 30 over years with exception of COVID 29.RECENTLY I STAY AT MERCHANTS IN JAN I WAS SURPRISED WHEN I STAY 3 NIGHTS THETE IS NO ROOM CLEANING.I ASK FRONT OFFICE AFTER 1 STAY I NIGHT AND WHEN I BACK TO HOTEL AT 2ND EVENING I ASK FRONT OFFICE SAY THEY ONLY CLEAN AFTRT 3PM. ALSO I REMRMBER SAME TRIP I ARR LATE EVENING BUT AIRCON NOT COLD I PRESUME IT TAKE LONGER TIME TO COOL.SO I EVENTUALLY SLEEP SOUNDLY.NEXT MIRNING I TOLD THE FRONT OFFICE AND WAS TOLD THE AIRCON ON THE 29 FLOOR IS ON SERVICING.EVENTUALLY THEY CHANGE ROOM 4 ME. FOR THIS TRIP SIMILAR NO CLEANING OF ROOM TILL I CHK OUT STAY 2 NIGHTS..I MAY CONSIDER NOT STAYING HERE ANYMORE.

Location – If you’re a deep sleeper, you might be fine, but otherwise, be prepared for some noise! The hotel is close to a mosque and nightclubs, so you’ll hear music until 3 AM, then drunk people shouting outside, and at 5 AM, prayers blasted over loudspeakers. There’s also a local hangout spot nearby where some intoxicated people gather. One of them approached me—he was friendly but definitely not sober, and the conversation was barely understandable. It didn’t feel unsafe, but it was uncomfortable. Overall, this was not what I expected. Maybe I should have done more research, but after a month in Malaysia, I hadn’t run into anything like this before. Cleanliness – It's OK. Service – The people working here are truly great, and this might be one of the best hotel teams I have ever met – friendly and helpful. There was a hiccup at check-in when a girl requested that I pay three times more tax than I should have, but she later admitted her mistake shortly. Facilities – I think that, for the price, the facilities are excellent. Overall – A good hotel with a bad location. There is a nightclub nearby, which Muslims probably wouldn’t appreciate, and a mosque that broadcasts prayers with multiple loudspeakers, making you want to jump out of bed and pray for it to stop at 5 AM. This was shocking to me, considering that I have spent a considerable amount of time in Turkey.

We booked for 3 nights with breakfast at a good price. Breakfast was good enough. The rooms were okay although a little bit grubby. We were really disappointed to find out the gym and top floor look out was shut due to maintenance. We partly booked because it said it had a gym. I think this needs to be communicated before people book. But over all, a pleasant enough stay for the money we paid

Location of this hotel is perfect as it is close to food and walking distance to the shops or seaside