Royale Chulan Penang

The price was reasonable but I felt the service and cleanliness was not up to standard of a 4 star hotel. The hotel room was big, although it was aged. It had a sofa and separate room for Wardrobe and luggage. But the Aircon was weak, which made my stay uncomfortable. The temperature seems to be controlled by the hotel as it would always feel like 24-25 degrees no matter how low I set it. The corridors are also very hot and stuffy. Only the lobby has proper Aircon. The shower drainage was also poor and the toilet bidet is leaking. The safe box is spoiled and the Wardrobe doors don’t slide well. The bed linens had small stains and small hairs. The housekeeping staff need better training as they didn’t clean the room properly or replenish the amenities completely. One staff also chose to hold the lift, while I was inside, to mop the floor. I understand he was just doing his job, but he shouldn’t do it at the inconvenience of hotel guests. Front desk staff and cafe staff are very good though. The breakfast buffet was average, but no Penang dishes at all. Swimming pool is small but cozy and water is nice.

staff kt customer service kna lbih friendly bru customer rasa selesa..parking kena bayar yaa 😆

The hotel was very good, food also delicious and nearby to padang kota,

Everything is good. My room suitable for 2 kids for 1year 8 months and 3 years. Its spacious and clean.

The place very great. Very classic with royale touch. Always make booking this hotel everytime go to the Penang

wifi is patchy but place is close to almost everything. Comfortable as well.