BreakX Hotel Penang

I recently stayed at this hotel and unfortunately had a few disappointing experiences during my stay. During check-in, I found that the bedroom light and the ceiling light near the curtains were fused and not functioning. On the second day, after housekeeping serviced the room, there was a strong drainage smell in the room, and I noticed many fingerprints on the glass door and mirrors, which made the cleanliness feel incomplete. Additionally, the provided amenities were not fully stocked as expected. On a positive note, the swimming pool is very nice and well-maintained, which I enjoyed. However, it would be better if the gym could be renovated soon as it has not yet been updated. I hope the management can look into these issues to improve the guest experience in the future.

Overall, it was a pleasant stay with some standout aspects and a few areas that could be improved. One of the highlights of my stay was the excellent cleanliness of the hotel. The rooms were spotless, and the attention to detail was impressive. The housekeeping staff did a fantastic job, ensuring that the room was always tidy and well-maintained. The common areas, including the lobby and the pool area, were equally well-kept. This level of cleanliness made my stay very comfortable and enjoyable. The location of BreakX Hotel is quite good, away from the hustle and bustle, but close enough by Grab. While it may not be in the absolute heart of the tourist district, it is still very accessible and offers a good balance between convenience and a quieter stay. The service at BreakX Hotel was average. While the staff were generally friendly and welcoming, there were a few instances where the level of service could have been better. The front desk staff was not efficient or friendly with check-in procedures. However, the majority of staff were always willing to help and did their best to accommodate any requests.

The check in service is at Level 9 and everything is smooth, room is spacious and clean. Need to pay 1 time off parking fees which is RM 10 and validate tng/cc at Level G each time you want to go out