GEO38 Premium Suites at Genting Highlands

The check-in process was frustrating and poorly managed. While the email mentioned the check-in location at Windmill and the stay location at Geo38, the information was not clearly highlighted. This caused confusion, leading me to queue for 20 minutes at the wrong counter (Maplehome at Geo38). Attempts to contact Flash Suites’ hotline went unanswered, adding to the inconvenience. Once I arrived at Windmill, I had to queue another 30 minutes due to the staff’s lack of experience in handling and explaining the check-in process. The unit itself had both pros and cons. It was clean and well-equipped with towels, showering tools, a water boiler, microwave, and cooking equipment. However, the unit lacked a balcony, limiting the enjoyment of the fresh weather outside. The toilet sink was clogged, causing water to drain very slowly, which was inconvenient. Additionally, the parking arrangement was inconvenient, as the parking space was on the highest floor, requiring multiple rounds to reach it. Unfortunately, the unit also lacked a nice view. The provided TV box was functional, but most apps required subscriptions (like Netflix), so I could only use YouTube. On a positive note, the apartment was quiet at night, and amenities like the gym and swimming pool were available. However, scanning the access card to use the lift was difficult and needs improvement. Overall, while the unit’s cleanliness and amenities were satisfactory, the disorganized check-in process, clogged sink, and other inconveniences made the experience less enjoyable. Improvements in communication and facilities would make a big difference.

Very good room but for first timer it is annoying because u have to take the key at different building. Take the key from windmill building then go to geo38 building.

Overall is good. I just need to go to the other location to get the key card and check out.

I was cancel to stay in this hotel because i was wrong date but this hotel too bad unfortunately the hotel was reject my cancellation

Got smelly at sofa and towel. But overall in good condition. Good housekeeping. Toilet need to more focus during housekeeping, got smell too. Anyhow happy to stay here. Thank you

Everything was fined except the keycard very hard to in and out from the unit parking. Guard has to help us to do it while showing face is like our mistake why the card it's not working... other than that all ok. The guard in this building was not really helpful at all act like hmmp... no matter how u smile to them.