B&B HOTEL Berlin Genshagen-Süd

Friendly staff, good guestroom, clean & unique. Have a good stay in the hotel as the staff service is attentive and responsive.

Clean budget hotel in great location, perfect for a quick stop over. Has a McDonalds and a petrol station near by.

I had a very frustrating experience with the self check-in process. The hotel sent multiple emails with instructions on how to use the self check-in machine, but when I entered my surname and booking number, the machine said “reservation not found.” I was traveling with luggage and two children, and had to go to another building, only to be told my reservation wasn’t there either. I had to go all the way back to the first building again. Eventually, I found an emergency contact number and called. A woman answered and was able to solve the issue, which I appreciate. However, when I asked her why the machine didn’t work, she was rude and unprofessional. This made an already stressful situation even worse. The hotel really needs to improve its check-in process and customer service. This was not the kind of welcome I expected.

Close to motorway, easy park, easy and quick check in, late check in, convenient stop on the way to Poland.

Location is pretty far, people are smoking everywhere, we could not open the window even at the evening

Room and the Double bed is small, bathroom also very small, but clean. Friendly staff.