Carbon Hotel

All showerheads were covered in calcium deposits, just looking around all of it felt clean but looking to the ceiling, it is clear cleaning staff was looking mainly on eye level and not upwards. The wellness wasn't staffed and all of the showerheads were calcified. Parking was also not included in the room price. Overall the price was quite high for the level of comfort and cleanliness expected.

Not worth the price and the amount of stars!! There is no room cleaning despite the request and the room heating is cut everyday and you need to ask for it everyday. Additionally, there is no restaurant anymore and it is not communicated through the website or the communication within the hotel (prints).

- room not really clean - noice when we went to sleep. From 11h00 PM until 00h30. We even had to call the night watch to have a look. discussion on the 5th floor. - breakfast area not clean I really don't have the habit to complain, however I find it my duty to give you a warning that the level of comfort and service is really going down lately. We visit the hotel now a couple times and need to say the experience is only going down. I hope you take this bad experience as a warning. When my company receives this information from a (loyal) customer it's forced to get in contact with the customers. I'm curious if I would receive any feedback whatsoever on behalf of my remarks.. If no contact I will no longer recommend the hotel anymore to friends and family and even will write a bad testimonial. Sincerely, Nicolas Van Saelen

Hotel staff at reception leaves an awful lot to be desired. The restaurant which is really the only reason to stay at this hotel was temporarily closed. The staff mad little to no effort to inform or assist guests in the booking of alternative restaurant arrangements. When asked to do so it appeared to be an inconvenience. The Mhotel downtown or the Stiemerheide a little out of town are better bets.

Everything was great, the room, hotel, facilities and the way the stuff treats you. In general was an amazing experience so fully recommended! Some of the facilities of the spa were not working but the rest made our experience great. Definitely the best place to stay in Genk

Central location, easy to park the car and nice room and breakfast. Next to the station so very accessible. You can store your bikes in the basement. The beds are really comfortable. There were no channels to watch on TV, reception knew about is but could not help. Would stay here again when in Genk.