Hôtel le Provence

We had a lovely stay, staff were friendly and helpful.

Really quaint place in Gemenos if you’re looking for a quick stop over . The property is very charming and the pool area is really nice and well maintained. Our room was rather small , however for 2 nights it was fine. The issue we had was the scent but I won’t fault the facility as it was coming from outside, also, make sure you’re paking light as there are no elevators, only stairs . What I found a bit unusual is that our bathroom didn’t have an actual door nor did the stand up shower, so we had to use most of our towels to Prevent an overflow of water into the room. Staff was very friendly, parking was free, check -in and check out was easy! Last thing to note, is that to our surprise , there’s a great food scene in this city, If your schedule permits there’s a cute place next door called Arome , however they open at specific hours. City centre has many dinning options from fancy to casual, and it looks like you’re back in time as it’s like a medieval village. Overall good place to stay !

The pool area is nice and the rooms are clean although quite small. The one thing about this hotel that is unacceptable is the rudeness of the staff. I have never experienced such awful treatment as a guest anywhere before. We stayed here a large group and everyone of us was made to feel unwelcome and the staff were the most unhelpful. We booked for 3 nights and after night 1 they tried to kick us out of the hotel because they had double booked our room. They then told us they had sorted their mix up and we were allowed to stay. We checked out of our room at 11am and had a taxi booked at 4pm to take us from the hotel to the airport. There is a toilet in the lobby area which I politely asked to use, I was told I was not allowed to go to the toilet as the hotel is closed (it was not there were still guests there) and the way I which I was told no was in a very threatening and intimidating way. It felt like I was about to be physically thrown our of the hotel. I had an 8 month baby with me and this was really upsetting. I would never stay on the hotel again and would strongly advise against it. Its the rudest staff I ever come across.