Hotel Jenewein

Lovely hotel right at the end of the slope by the gondola. Very good staff, so friendly and very good food. Lovely spa facilities, nice spacious rooms. Stayed for a week in March and it was perfect. Great apres ski bar too! Large comfortable bar area with log fire.

My recent stay at Hotel Jenewein left much to be desired, particularly concerning the accommodation's capacity for three persons. Although the room was advertised to comfortably sleep three individuals, the quality of the third bed was severely lacking. Upon arrival, we found the third bed to be exceptionally uncomfortable. It was noticeably hard, making it nearly impossible to get a good night's sleep. Hoping to resolve the issue, we approached the reception staff for assistance. Unfortunately, our initial request was met with reluctance, and it was only after persistent inquiry to our rep that they reluctantly provided a thin throw in an attempt to improve the situation. Despite this makeshift solution, the discomfort persisted throughout our stay, significantly impacting our overall experience at Hotel Jenewein. As guests, we expect accommodations to meet the advertised standards of comfort, and regrettably, this was not the case during our visit. In addition to the bedding issue, we also found the response from the reception staff to be disappointing. Hospitality should encompass a willingness to address guest concerns promptly and effectively, yet our interactions fell short of this expectation. This is a long established family hotel - they could and should have asked other hotels to help source a mattress if they could not source one themselves. While Hotel Jenewein may have certain redeeming qualities, such as its convenient location, excellent food and friendly restaurant staff, the subpar sleeping arrangements and unsatisfactory customer service overshadowed any positive aspects of our stay. In conclusion, I cannot in good faith recommend Hotel Jenewein to fellow travelers, especially those in need of accommodations for three persons. Improvement in both bedding quality and guest service is essential for enhancing the overall guest experience.

Recently returned from a wonderful week in Obergurgl staying at the Jenewein. As a family making it's first overseas ski trip together (after every year in Australia), we could not have been more impressed by the resort or the hotel. The hotel sits in a fantastic location at the bottom of the slopes and next to two gondolas. The resort itsellf provides ample skiing for all but the those seeking reallly tough terrain. It was perfect for the kids who could ski everything (they were fair skiiers before arriving) after a few lessons on the first days. We didn't experience a single lift queue in the whole week. The hotel is beautifully maintained, the food was excellent (and more than you can really eat) and the staff very friendly. Our room was a family suite (which was absolutely perfect for 4 guests) with a seperate room for the kids (16 and 12). The hotel does have two bars (one of which is a popular apre ski venue, being right at the bottom of the run home), but the inside one was closed during our stay, due to the hotel being quitet in the first week after new year. It was no issue to carry drink from teh other bar into the sitting area though. The ski locker room is a decent size, very well equipped, with boot warmers in each locker. We made our own way from Innsbruck rather than getting a transfer and the train and local bus were both incredibly efficint and reasonably priced (about 10% of the cost of the transfer). We will definitely be back.

The hotel is located right on the slopes so ski in/out and is right next to the hoe mut and festkoglebahn cable cars for easy access to the slopes. The ski school also meets right outside. We had a junior suite, south facing, so had a great view of the slopes. The room it's self was fine for 3 adults with a balcony as well. The food for breakfast was a buffet with wide range of hot and cold food, the evening meal was 5 courses of salad bar, soup, main course with a choice of meat, fish or vegetables options, desert and finally cheeses. The hotel also had a top floor pretty much dedicated to a spa area with jacuzzi, various saunas , sun loungers with fab views if the slopes. There is a Al carte restaurant hexenkuchel which you can use as well, a great 'outside' restaurant for lunch and a great apres ski bar. There is a ski/ boot locker room with each room having its own heated locker with access via your room key. The one minor comment was our room was really hot and no way to cool it down so had to open the balcony door a little. The staff were all excellent and friendly..

We have been coming to this bar in the perfect location for years but this year the staff were unfriendly and it took ages to get a drink. Very disappointing as it was our bar of choice whilst in Obergurgl but no more.

Stayed here during feb half term with my family, had the most wonderful time. The hotel is the best location in Obergurgl, sandwiched between the main lift and ski school pick up point. The staff are all delightful, the food was wonderful, it’s extremely comfortable- all seems newly refurbished. We spent many an afternoon in the bar watching the kids sledge, looked after by Nicole, and in the evening relaxed in the lounge looked after by the charming Tom. The restaurant staff were also very attentive. They cater well for children and adults alike. We rebooked for next year only 4 days into our stay…I can’t imagine a better hotel to stay in for your ski holidays.