Gæstebruger
28. september 2023
We were very disappointed and checked out after 2 nights, rather than stay the 5 nights I had booked. The room was incredibly hot, the aircon cannot be switched on unless the outside temperature is 24 degrees Celsius. It was impossible to keep the windows open, as our junior suite was right above the pool and bar area (even though the hotel was not busy!). There was no room service, no fresh towels. The dinner was all from the buffet (including the mains!). They ran out of the fish option on the second night and did not replace it, so I had to go for the vegan option. One of the bathrobes we were provided was missing one of the belt loops. It appears that there is not enough staff, the male "waiter" attending to breakfast was rude to the point of being ridiculous. Then the manager came in with two people interested in staging an event and had the discussions right next to our table, even though the entire room was empty. We were literally the only people having breakfast in that room. I have been to multiple spa hotels in Austria and was generally always very happy, this place cannot compete in my view. However, the bar manager Eve is really amazing, and the waiter at dinner was also really lovely. For these two people, I give this place 2 stars rather than 1 star.
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