B&B Hotel Strasbourg Sud Geispolsheim

very helpful staff, rooms might be smaller than expected, but ok for sleeping

Charged TWICE Reception was closed upon arrival, tried to check in using the self service machine, which kept telling me I needed to pay when I already paid when I made the booking. I pressed the button to speak to an agent. After sometime waiting for the call to be answered, I was told that I needed to pay and my card had only been used for authorisation. I explained that I had a receipt and had already paid the charge on my credit card bill 4 months previous, it was on my statement. To which I was told I needed to pay and he had other calls waiting and he hung up. I was left having to pay again and will now have to chase when I get home.

It looked very shady, the room was dirty and the linens smelled bad, the AC didn’t work and it was very stuffy. The hotel didn’t have very many guests, and they put us 2 flights up with our luggage, with no elevator. And our room was all the way at the end of the hallway to the back, facing the noisy highway. When we left in the morning, there were 2 cops called to the room down from us. It was very scary.

Very reasonable helpful staff

The property was clean and tidy. The shower was excellent. The only downside wae the smell in the room it smelt a bit like drains. The staff were excellent and very helpful

Worst stay It was a frustration for us. Room was smelling dust and other stuff. There was a few insects in the bathroom and on the bed when we entered. We tried to kill these creatures before sleeping.