Gaya Island Resort, Kota Kinabalu - an SLH Hotel

I really enjoyed the vacation, the whole food is delicious and there is a lot of variety. But the buffet for dinner is different day by day, if you want to try something on another day, then it simply may not be there anymore. There is no any shops on the territory, you can not buy snacks, sunscreen or smth what you could forget to take.

The personal was vary helpful and friendly. The installations could be cleaner. The prices are a bit too high for the quality of the place, specially the food.

Poor staffs customers service,Poor room maintenance, terrible food provided on breakfast and dinner buffets, food quality subpar, got food poisoning after all.

The resort is beautifully located. You get there only by the hotels boat service that charges around 30€ per person for every round trip (5-10min one way). That boat only departs/arrives every 2 hours. There is a beautiful reef in front of the hotel however the waters in front of the hotel as well as at the private beach are full of plastics and I’ve never seen anyone collecting some. This place could be much more beautiful without that. Food was very basic at a rather high price. If you compare it to KK restaurants the prices are ridiculous. But because of the boat service’s price you don’t really have the choice to go to the city to get good and reliable food. All staff were really nice eventhough not always well trained. Overall we had an average stay. Nothing extraordinarily positive but not too bad on the other hand. Therefore the prices for everything from accommodation to food to activities (almost everything charges extra) has been way too high in our opinion.

Beautiful hotel with a great breakfast and lovely nearby beach that can be accessed by hotel boat transfer. The best part was the service, particularly Hani, who was attentive and super helpful throughout via WhatsApp.

The location is good, the cleanliness on the island should be better sein.