Holiday Inn Express Quantico - Stafford

I chose to stay at this Hotel because the rate was reasonable, and it would be an easy drive to both the Marine Museum at Quantico and the historic sites in Fredericksburg. It is also only about 30-miles to the Franconia – Springfield Metro Station if you want to visit Washington, D.C. Depending on traffic, that 30-miles can take anywhere from 30 minutes to an hour. I made my reservation using the Holiday Inn Website and when I arrived, I was Immediately greeted and welcomed by very friendly and professional front desk staff. Both went out of their way to make me feel welcome and when it became necessary for me to extend my stay by an extra day, they took care of it in short order. My room was well attended and very clean. The bed was comfortable and well made. Even though this hotel is located on a busy street just a short distance from Interstate 95, I encountered no road noise and got a good night’s sleep. The free Wi-Fi was strong and worked well during my stay. Breakfast featured the usual egg, sausage, potatoes, biscuits and gravy along with cereals, fruit, juice and coffee. The popular pancake machine was working was a hit with all the guests including myself. The breakfast attendant(s) did a great job keeping the area clean and well stocked throughout the advertised hours. The is ample parking in a well-lit parking lot. Guest must use their key card for entry everywhere except the main entrance. All in all, my two-night stay at this Holiday Inn was very good and enjoyable and I will not hesitate to stay here again when I am in the area.

I enjoyed our stay here when visiting the US Marine Corp Museum. The room had lots of outlets for charging devices. The desk has a LED lamp with USB charging ports. There is corner chair and lamp in the corner for reading. The bathroom has wall dispenser full size Dove bath products and has a nice back lighted vanity mirror. Inside the bathroom is an exhaust fan and a grab bar in the shower/tub. My major complaint now with all hotels is the lack of additional towel bars and hooks to hang up used towels to dry for reuse since daily housekeeping is no longer available at all hotels. There is a Keurig coffee maker, microwave and refrigerator in the room. The breakfast was decent with scrambled eggs, biscuits, turkey sausage, quick pancakes, oatmeal, pastries, breads, juices, etc. The location is very convenient to dining and shopping across the street from the Stafford Marketplace. This is a large shopping center with many restaurants and retail stores. This hotel is located behind the Wawa.

Stayed several nights at this hotel. It does what it is supposed to do. Provides a clean, safe, comfortable stay at a fair price point. Things I appreciated. 1. Free parking 2. Decent breakfast with 3. All day coffee 4. Consistency with the brand (in line with other HIE) 5. Comfortable beds 6. USB ports by bed and work station 7. Recognition of IHG Rewards Status Things to improve. 1. Maybe more free weights in the small gym. Overall like the place and would come back.

We were treated with a great deal of courtesy and kindness, Michelle S, and Dilma L were extremely helpful. They helped us move from one room to the other with no hassles. Oscar M was very friendly, he always had a smile on his face and Michelle and Dilma were quick to accommodate our needs. We are from California, and we were happy to be welcomed so warmly. My husband and I both agree that we would definitely stay at this hotel again. Another huge plus was that it was super clean. I seen the staff busy cleaning and maintaining the common areas at all times. I had a full day training, and I used the seating area in the lobby and it was perfect, I completed my training and I was comfortable the whole time.

We stayed here as our son graduated from TBS. By chance we found this to be an ideal location. Only 5-10 minutes from our Marines barracks at Camp Barrett. I did not get any guidance from him as to where to stay for graduation, but this location was perfect for restaurants, gas, shopping. The hotel itself was clean and comfortable. We had two rooms rented. One was an accessible room, which I did NOT request -- did not appreciate that, but it turned out to be alright. Was grateful for the daily housekeeping. The TV remote wasn't the greatest. Bed was comfortable, room was quiet.

Customer Service is the ABSOLUTE WORST!!! We received not one but two emails confirming our reservation, one was the day before our scheduled arrival telling us we could begin the check in process online. We arrived at the hotel at 9:30PM on our scheduled check in date only to be told that our reservation was cancelled due to an invalid payment form??? We NEVER received any indication that our card was declined, not even from the credit card company. As if this wasn't stressful enough, we were then told they were booked to capacity and that they had no rooms available for us and that we would have to find accommodation elsewhere. (Sounds to me like they overbooked the hotel and doled out the rooms on a first come first serve basis and we didn't make the cut). We ended up at the Comfort Inn across the street where the front desk person told us this happens all the time - NICE! After settling into our new hotel/room I called Customer Service to file a claim and was told we would hear from someone within 48 hours. That never happened. On day 4 we followed up only to be told that they are still trying to sort out the details. On day 5 the corporate office told me that since it was cancelled by the hotel, I would need to work out any compensation with them. The IHG policy clearly states: “If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel. The host hotel will also pay the full cost of the first night's lodging rate, plus tax, and any advance deposit will be refunded”. However, the hotel Manager is holding firm that the reason for cancellation is because of an invalid credit card and that they will NOT be offering any form of reimbursement. The only fault that she is willing to cop to is that when the payment didn't go through someone should have reached out to us to get another form of payment and because of this shortcoming she could offer me a voucher for a future stay which I would rather sleep in my car than step foot in this hotel again, not to mention my stay there was a one off and I have no intention of being in that area again so it would ultimately end up never being used. But regardless, after much debate AND me conference calling in the corporate office to have them reiterate their policy she decided the best course of action was to tell me to have a nice day and hang up with no solution being given. Luckily, I was still on with corporate, so they are continuing to "investigate" but I think we all know that I'm not going to get squat from this dreadful experience. Oh, and on a side note - we had friends that stayed there the same night we were supposed to and they told us the fire alarms went off multiple times throughout the evening so they got absolutely no sleep and big surprise no refund or partial reimbursement either. SO BOTTOM LINE - STAY AT THE COMFORT INN ACCROSS THE STREET YOU WILL GET BETTER CUSTOMER SERVICE AND A FULL NIGH

A clean, comfortable, trusted stop on our journey north. The bed was extremely comfortable! The sizable room was clean. It had a microwave and a small refrigerator. There’s a Keurig coffeemaker, too. The free breakfast was good, but not as well stocked as other HI Express hotels that we have stayed at, The real plus of this HI Express is the location. Across the street is a large shopping area with lots of good stores and restaurants. Within a mile of the hotel is “every” chain restaurant you can dream of! We chose Chili’s. Gas stations and other hotels are adjacent.

My employer booked and paid for this room without my input. However, this hotel was clean, quiet and conveniently located relative to a job site. The shower water was hot and plentiful. There was a refrigerator, microwave and Keurig in the room. And the desk clerk was pleasant and helpful.