The Z Retreat & Spa Gangtok !! Prime Location !! Mountain View Rooms !! Swimming Pool !! Gym !! Bar

I stayed for three nights and don't understand the positive reviews. The first room I had was so dirty- never seen anything like it and had to spend time moving to another room. The new one was fine, but still hand prints on the shower screen and stains on towels. No apology. Hotel full of noisy groups (not really their fault but good to know), pool area so sad and old looking (not at all like photos) and very unclear on cleanliness. Staff mostly seemed confused and not particularly professional (a couple of exceptions). Totally not worth the money.

The hotel and the behaviour of their staff is not acceptable at all. I realised the actual meaning of staying in a hotel when we left for Darjeeling and stayed in a Hotel, the actual concept and behaviour and hospitality of the staff is horrendous and we demand a refund . We were been told that the rooms are clean and there is buffet breakfast and dinner, but unfortunately we didn't receive anything as that sort. We had booked 2 rooms and our dinner and breakfast was already paid, but still they asked for extra charges for dishes we asked to prepare. That too it was only Momo's we asked for. 1st of all no buffet concept , saying its an off season, if so why do you accommodate people and and give them a pathetic service. The Manager Mr. SUJITH is a bigtime liar. Promised us alot of things but didn't give us anything. It was honestly a waste of time and money at this hotel. The staff are not professional at all and merely are student's of 12th or 10th grade. This behaviour and this kind of services are not acceptable at all. The staff does not understand anything we ask for .. if there's no buffet it's okay, but atleast provide us with basic food like milk n hot tea. The rooms , the bedsheets and the towels are not clean at all. Kindly carry your own thing's from your house if visiting this hotel.

This place is really good and outstanding. We really had a good time. Chef Bishal is outstanding and amazing. He is the best cook and his speciality is momos, both veg and non-veg. He cooks the other dishes also extremely good as per your demand. Anna and Binoy are best in hospitality and extremely humble people. They both are good and have given us good service. The Manager Sujit is extremely good and has given us a good stay there. Overall the place is nice, the rooms can be a little more cleaner.

Service and food was very good , and vibe was memorable Name of the employees in restaurant which were well performing 1) Samiksha 2) Binoy 3)Abhishek Service and food was very good , and vibe was memorable Name of the employees in restaurant which were well performing 1) Samiksha 2) Binoy 3)Abhishek Service and food was very good , and vibe was memorable Name of the employees in restaurant which were well performing 1) Samiksha 2) Binoy 3)Abhishek

The Hotel is located 5km away from MG road, in a very peaceful location. Very beautiful room, restaurant-bar with delicious food and drinks. They have gym, swimming pool as well. All the staffs were very sincere and helpful, took very good care of us.

View from the room was awesome! Service was good. Food was great. Nice experience! Pool and park was there. You can book a cab/taxi from the Hotel. Must visit to Baba Harbhajan Mandir, Tsangu Lake, Ganesh Tok Must visit this Hotel. ❤️❤️❤️❤️❤️❤️