Summit Namnang Courtyard & Spa Near Mg Marg

Great place to stay. Staff is very polite and very helpful. Food is delicious. One of the best places to stay in Gangtok. Rooms are also very clean and hygienic. Only exhaust fan shoul be there in the washrooms There's a separate open cafe with great views and lighting

Our Stay was good. Approach Road sud be given light immediately as it's pitch dark in the night. Also I would request to provide shuttle pickup n drop tog road. Your staff vere very humble n well behaved specially Sujal Tamang was very good. Very impressed with his hospitality. There is always scope of improvement at your property Regards Abhimanyu

We visited Summit Namnang from 7th June 2024 till 10th June 2024 with a family of 5. It was nothing short of an absolute nightmare! If there was a way to give a negative review we would have. This hotel doesn’t deserve even 1/10. To start with, it’s nowhere close to what it claims to me and please do not get swayed by the reviews across forums, its very misleading and possibly not genuine. Few issues to start with: 1. No air conditioning, which is understandable in Gangtok, but there is not even a ceiling fan, there’s just a lousy standing fan (barely in order) provided and it will be treated as a favour 2. You would be left debating with the management here on an extra fan which fell under deaf ears during the first two days of our stay: we had 2 rooms, a family room of 3 adults where 3 adults where left uncomfortable and underventilated in a room which is not even expected in a budget motel 3. Attitude of the managers: Undertrained, lack customer centricity and basic empathy, our complaints about basic ventilation and a working standing fan in 2 rooms for which we paid almost 18K per night fell to deaf ears and the night manager on 7th of June treated it as a regular issue and demonstrated an attitude which is unheard of in hospitality circles, the answer provided was that nothing can be done and refused ti even come to the room and meet us to resolve the issue. After repeated complaints and even talking to the central escalation desk, we had to walk to the reception and he finally half heartedly agreed to provide a cooler which is not enough for even 10% of the room, absolute lack of empathy and basic training 4. The food is pathetic to say the least, please do not opt for breakfast, lunch or dinner here, it’s tasteless and substandard, we were forced to have almost all our meals at MG Marg due to this 5. The breakfast menu is monotonous and substandard again, low budget motels have better breakfast, i would not pay even 1K for these rooms per night and ended up paying 8K for 1 room 6. On the third and final day of our stay the hotel manager met us and tried to somehow remedy the issue after repeated mails and escalations to the central team however all he coild provide was an extra standing fan in one of our rooms, our fan in the so called Kanchenjenga suite remained broken and kept rotating without being stagnant at one place which was the core issue and not resolved throughout 72 hours 7. Do not get fooled by the photographs provided on MakeMyTrip or other forums, they are misleading and the quality and maintenance of the rooms is exceptionally substandard 8. The geyser in the rooms have only 1 min of hot water and are not sufficient for even 1 person to have a comfortable shower 9. The staff are untrained and unsuitable for the claims made by the hotel on various forums In summary, taking this time out to write this review so no other family has to go through this ordeal again, please avoid Summit Namnang and possibly Summit group at