DoubleTree by Hilton Galveston Beach

Just an overnight stay before cruising out of Galveston. It’s fine. Good location.

One of the dirtiest hotels I've ever been to. Shower Was filthy, stains on carpet, walls were beat. Doors looked Awful, Didn't even spend the night. We left and found another place. That they would rent this room out disappoints me in Hilton.

Everything g was wonderful. Staff are so friendly and go above and beyond. Rooms are nice. View is breathtaking. Pool is relaxing and welcoming . It's an older property but the caring staff out weigh any issues. I love the lawn and fireplace. Will be back in October for biker rally!

Staff are wonderful.. All Front Desk staff are great Housekeeper on our floor was great! The view is awesome the pool was welcoming. The manager Jo cares so much about the staff and guest. I sat in the lobby and watched her with the staff at the desk and you can see they are important to her. Then she handled each guest as they were the most important person in the room. We will be back in a few weeks.

The room we were given was on the 2nd floor right next to a room being remodeled. The first two days had jack hammers removing all the tile so loud you could hear it in the lobby so you can imagine how it sounded in our room from 8 to at least 5 both days. Went to the front desk to complain and the girls first response was "You want to check out!" In the most hateful tone. I said no because we had plans for the rest of the week and other friends were in the same hotel. I asked if there could be some type of compensation for the noise and she then said "Who are you?" in the same hateful tone with a bonus look of disgust. She left to talk with the manager and was gone several minutes only to tell me there would be no compensation but"you can move'. Thus was tempting since our ocean view from the balcony was of the top of the covered entry to the hotel. I asked to speak to the manager, she was gone even longer and passed me off to the bar and food service manager, Chris, who explained the manager wasn't there. Chris was very professional and sympathetic, took notes, offered us free lunch, and drinks and said she would give the info to the manager...never heard from the manager and nothing else was done. As a side note, the TV was fried when we moved in and had to be replaced. The maintenance guy was quick to respond and replaced it with a brand new tv. The chiseling stopped by day 3 but constant hammering continued for 2 more days as late as 7 in the evening. We come here every year....our group numbering 11 thus year, will definitely be looking for a different hotel. Worst experience ever!

My family and friends had a delightful time. I was a little hesitant at first because of a few reviews. I was greeted by Tae at the front desk whom was amazing on getting us the right rooms for my family to be together. She is an outstanding host who provided us with all the great local restaurants with best prices. Don’t get me wrong, the other staff members were also great but she really stood out. swim up bar was a great place to relax and have fun. But was more amazing is the beach was right across the street with beautiful views each morning. The only downside was that one of the elevators were down and sometimes it was a little wait but not bad at all. Great place and fun staff !!!!!

This review has a lot of variables - some that were absolutely addressable and some not easily done. My husband was here on a work trip and we made it a family trip. First impressions: beautiful courtyard, nice pool, no hot tub, pool bar was pretty cheesy for a Hilton hotel, hotel was clearly having work done, good balconies with beach view. The elevator smelled like urine and immediately we had to notify someone. They did tend to it. We slept well. The blackout blind was ideal. There really didn’t seem to be much street noise but it rained the whole time we were there. It took us an exercise in futility to realize the thermostat on the wall was not connected to the thermostat on the unit. The entry light went out on day 2. The tv had to be changed out (see pics) on day 1 because of spots. Nice shower with Crabtree & Evelyn but no bath (not good for little ones). As far as the front staff - it was a crapshoot. You might get someone who was super cheery and helpful, you might get a guy sitting in the libby on his phone. Lobby coffee service - I’ve never seen it shut down in a Hilton but every day at noon there was NO coffee in the lobby. There is coffee in your room, along with a fridge - no microwave. The restaurant. We ate breakfast twice. One server really had her act together. The others not so much. Hear me out - they’re essentially making your plate for you that you WOULD have made yourself at a continental and then charging you for it and their service. Our first server knew how to present it all as if it had all been done at one time and it clearly wasn’t her first rodeo. The next waitress brought out each item one thing at a time - including my waffle…then five minutes later some chopped up berries that were supposed to be on my waffle only now your was a cold $14 waffle. She brought my son toast that had mold on it. They can charge you for coffee or you can just grab some in the lobby. It’s poorly executed. There are bikes you can borrow that my husband and son enjoyed. It was clean. I dont know. I hate leaving reviews that are just “meh” but that’s what this was. I wouldn’t recommend it but I didn’t hate it. A lot of that, though, is because I’m giving a lot of grace because there was a hurricane a few weeks prior.

I was very apprehensive when I read the reviews for this older hotel on Galveston's seawall. But we had a delightful two day stay. The location was unbeatable, directly across from the beach just up from the historic pleasure pier and some of the best casual dining in Galveston. The room was impeccably clean, the AC worked like a charm without being noisy, the bed was first rate, as were the towels and toiletries (Crabtree and Evelyn). Yes, the room decor was older, and being on the seafront you could see the wear on the railings of the balcony paint. But if what you are looking for is clean, comfortable, and safe on the sea wall, it is hard to top this older hotel, especially for the price. The service at the front desk on check-in and check-out was low key, but polite and professional. We were sent a text by the front desk agent, Emanuel , after checking in to inquire if we needed anything and once a day while we were staying there. We did not eat there, but we made good use of the mini fridge and coffee maker during our stay. Yes, you do pay for parking, but that is true for everywhere on the Seawall, and the convenience made up for the modest charge per night. We really did not have the experience of the recent negative reviews of this very nice older sea front hotel.

Booked this hotel with Hilton app and received a pick your room. Paid for a view of ocean and pool. If you pick your room on the app screenshot it! We arrived to them putting us in a different room no pool view. Went down to tell them and they had no idea about what we picked and was told there was no rooms available over the pool. I couldn’t find any email or text with the room we picked! But then the gentleman told me he would be right back as I was standing at the desk, to go help a family load a cart from their car. Walk by me with full cart to get on elevator and take all their suitcases to their room. Ok?? Another kind man came up and asked if I needed help. I told him what was going on and he said he had a room available….strange as the other guy said he didn’t. Room was not bad as I see some of the other reviews. I can see why this happens as I was down in lobby and a lady came up and said they wanted to stay an extra day in the same room. She was told to come back in the morning and they would fix it. So whoever booked that room would be kicked out when they arrived! So be aware! Rooms starting at low numbers may not have pool views. High numbers are over pool. We are Hilton members and had to ask for the water. Never offered cookies that are in a warming drawer behind counter. No big deal but then We did finally ask for some the next day when elevator broke! We were on the 5th floor! It was a lot of fun carrying down our luggage when we checked out! I understand things happen. Felt bad for the older couple in their 90’s there with walkers celebrating their anniversary! Not sure how they got down! Only breakfast is served in hotel restaurant, not free. We took a walk in the am and there is a Wendy’s not too far that has much cheaper breakfast. We had lunch while hanging by the pool from Longboard. We loved being able to swim up to the bar and order drinks and lunch. There is a small gift shop right outside hotel on the street or you can walk down to Murdocks on seawall and continue walking to a pleasure Pier or Bubba Gumps.