fredfJ4975UM
10. juli 2023
It’s a nice property, the staff is courteous and we’ve stayed here many times when in Gallup. Over time it appears this Springhill Suites is falling into disrepair and no one seems to care. In May 2023 the ice machines were out of order. In July 2023, the ice machines are still not working. Further, both of the elevators have been out of order for several days With a room on the 4th floor, this is inconvenient and dangerous as guests must carry their luggage down the stairs. At least two entrance/exit doors have had out of order signs since our May visit. Lack of such basic maintenance points to much deeper business issues. Will be locate alternate hotels for all future visits to this area. This review focuses on major problems and does not include minor room issues such as faulty lamp switches, unstable chairs, and loose bathroom fixtures,
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