Oak Tree Emerald Hotel & Conventions Semarang

High hills location and customer service oriented from the hotel

Great hotel actually, nice pool and breakfast, but the building and interior is a little bit old that I’m not really into it. Many cracks at the wall and floor that not looks good. Its located in a local residences, not too close to the center of the city.

As 4 stars hotel, this old hotel need to renovate especially for the room. The breakfast was not good

My review of the Oaktree Emerald Hotel in Semarang is deeply disappointing. The condition of the room was extremely poor. The staff's attitude lacked the finesse necessary to maintain hospitality. It was truly shocking that they opened our room twice without permission, even at 11 p.m. The Duty Manager, Jehovan, seemed to feel no remorse for his foolish actions. The room was dirty and the hygiene was very poor. All the staff lacked professionalism, and above all, there were issues with their integrity. There were far too many instances of lying and deceiving consumers. This situation is completely inconsistent with the basic service a hotel should provide. A hotel should offer a safe and comfortable space for its guests, but this hotel has failed to meet those expectations. If these issues are not resolved, consumers using this hotel will continue to be disappointed. After directly experiencing the serious issues with the quality of service at this hotel, I do not recommend it. The management of this hotel needs to reassess their approach to customer service and seriously consider the behavior of their staff.

Good locations, amenities are okay. Access is accessible. Nice room

The breakfast is horrible, bland porridge, only lettuce for the salad, there's pasta but its macaroni covered in small red sauce with no taste, tables doesnt get cleaned properly, 2 people on the egg corner only serving egg with salt, no toppings, no veggies, just pure egg + salt, main course got no variation, noodle rice 1 type of veg, a fish, and chicken. To access the restaurant you need to go through the pool, cool way of thinking, not practical when theres a lot of children playing with the water, parents and nannys sitting on the side.