Hilton University of Florida Conference Center Gainesville

Good experience

Very clean and helpful and easy

This Hilton rocks! I have stayed at this Hilton a number of times over the years. One time I booked less expensive, but changed last minute as I feel safe at this Hilton. Then on this stay, they noticed my door was open and no personal belingings were in the room after I had checked in. (I had never gone up.) They called me to assure I was OK and not in trouble. Housekeeper left it open. I was impressed by their caring and vigilence for guest safety.

Terrible customer service. Bathroom repaired and room cleaning requested early at 0730 am, came back to hotel after 5pm and nothing was done.

I went for my nephews graduation from University Of Florida Gainesville. The room was over $700/night. Did not include breakfast. Room had worn minimal towels. Shower had mildew on walls. Bathroom ceiling paint was bubbled and shoddy looking.

Not to Hilton standards! My first impression, I thought it was very expensive for what was offered. For starters I was given a handicap accessible room with a small and uncomfortable shower. The shower floor was slippery and not practical. The front desk was very serviceable and nice. The overall feel of the hotel was pleasant BUT not up to "Hilton" standards. The room had no drinking water, not even for the coffee maker. The fact that the front desk only gives you one bottle of water when requested, is not good practice or good service. The bed was comfortable, and the room was clean. The drinking water situation was not good at all. This must change in your hotels. My feeling was I paid too much money for a property that didn't provide adequate service and comfort to their patrons. You have my contact information. Feel free to reach out and we can discuss further. Thank you and have a great day.