Nicola Z
21. september 2024
My recent stay at the Avani hotel was, without a doubt, the worst hotel experience I’ve had in years – possibly ever. From start to finish, this place was a massive disappointment, pretending to be something it's clearly not. First, the noise. The hotel blasts disco music at such an insane volume that it's impossible to sleep. My young daughter was woken up multiple times throughout the night. No one warned us about this party atmosphere, and it quickly became clear that this is more of a hangout for locals than an international hotel. We also had to demand a room change after discovering that the air conditioning wasn’t working. The staff was reluctant to help, and only after persistent complaining did we manage to move. On top of that, towels were never replaced. Imagine arriving back after a long day to find that we had no towels at all for the second night! Room service? A joke. Not only did they get our order completely wrong, but they refused to fix it and could not be charged to the room. Half of the items on the menu were unavailable, leaving us with barely any options. The staff was sluggish and disinterested, clearly unwilling to accommodate even the simplest requests. The entire place is defined by poor customer service and a sense of neglect. If you’re an international traveler looking for comfort and hospitality, do yourself a favor and take your money elsewhere. Avani is an overpriced drinking den for locals, not a place for guests expecting even a basic level of service. Truly awful.
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