Avani Gaborone Resort & Casino

Such a well-managed hotel with a friendly and highly professional staff. I stayed for 5 nights to attend a conference (that was held at the Avani) and on the morning of my departure, I woke with a terrible stomach ache and after speaking with my wife, I decided to see a doctor. I called guest services at 6 AM and Night Auditor Nonofo Sefatlho located one that was open 24 hours. On his own initiative, he called the clinic to insure a doctor was on duty and then called for a taxi and gave clear instructions to the driver. The driver also took me to the airport later that morning, and in a rush I neglected to get a receipt from him. I sent an email to Mr. Sefatlho when I returned to my home in Zambia and he kindly was able to get an official receipt from the driver and sent it to me by scan. I greatly appreciate his initiative and professionalism and recommend this hotel for business travelers.

Minkie helped me at receiption to check in and showed me around. She was very friendly and made me feel like home. The facilities are great. The rooms large and clean. Unfortunately, several of the A la carte options were not available, Hope they address this

Memorable stay. Staff were very friendly and helpful. The change form carpets to floor tiles is a very welcome improvement.

Service time is abysmal we had to wait for over 45 minutes without any service. This was the most disappointing hotel I've been to in recent memory , my family had to sit there and starve even after I told the front desk we had not been served it was honestly terrible

AVANI hotel is one of the best hotel I have ever stayed. The hotel services is perfect and the workers are dedicated working in team work spirit. I have enjoyed the food is so delicious. The people are so welcomed and friendly indeed.

The hospitality on the first day of arrival was splendid. There was good and warm staff relation. There was good stay with good food

Honestly thought this time would be different with their online check in but same thing as always. Waited two hours to check in because room weren’t ready, got an old room with broken air conditioner. Not value for money.

My recent stay at the Avani hotel was, without a doubt, the worst hotel experience I’ve had in years – possibly ever. From start to finish, this place was a massive disappointment, pretending to be something it's clearly not. First, the noise. The hotel blasts disco music at such an insane volume that it's impossible to sleep. My young daughter was woken up multiple times throughout the night. No one warned us about this party atmosphere, and it quickly became clear that this is more of a hangout for locals than an international hotel. We also had to demand a room change after discovering that the air conditioning wasn’t working. The staff was reluctant to help, and only after persistent complaining did we manage to move. On top of that, towels were never replaced. Imagine arriving back after a long day to find that we had no towels at all for the second night! Room service? A joke. Not only did they get our order completely wrong, but they refused to fix it and could not be charged to the room. Half of the items on the menu were unavailable, leaving us with barely any options. The staff was sluggish and disinterested, clearly unwilling to accommodate even the simplest requests. The entire place is defined by poor customer service and a sense of neglect. If you’re an international traveler looking for comfort and hospitality, do yourself a favor and take your money elsewhere. Avani is an overpriced drinking den for locals, not a place for guests expecting even a basic level of service. Truly awful.

The hospitality was awesome,the food was great even though I was worried at first if i would be able to eat, also the staffs (Boipelo ❤️, Bothle, Minkie, Goabaone and others made the place fun. I really enjoyed my stay. Be sure I would visit again one day.