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Bekræftede anmeldelser
Placering4.8
Faciliteter4.7
Service4.7
Renlighed4.8
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WH
Ren naturlig business twin værelse
Overnattede i okt. 2024
Familie
9 anmeldelse
4.0/5
Meget god
Slået op den 24. nov. 2024
It is located just behind M17 Cultural Square so meals are readily available and choices are aplenty. It's walkable to Sanfang Qixiang and West Lake. Check-in and check-out is a breeze.
Oversæt
Svar fra overnatningssted: Youth is accompanied by dreams, poetic and picturesque, like a song and a melody. Chasing the faint light of dreams, even if the ahead is full of thorns, we must still press on in the rain and wind, never giving up! We have always been striving to provide high-quality,, and cozy services to every guest.
Chayue
Ren naturlig business twin værelse
Overnattede i okt. 2024
Rejs med venner
7 anmeldelse
4.2/5
Meget god
Slået op den 19. dec. 2024
A good hotel with clean rooms and good lights. Would stay again in future. I recommend for families too .
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻麗楓酒店,您的讚賞是給予酒店最大的,也是我們進步的動力,我們會繼續保持熱愛,致力與讓每一位客人都有賓至如歸的感受, 未能得到您的五分好評肯定是小麗某方面做的還不夠好,小麗一定從細微處發現不足, 保持好的方面, 改進不足。小麗始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Sylviaa
Deluxe-dobbeltværelse
Overnattede i sep. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 4. nov. 2024
Everything was really good and clean! As a solo traveller I feel safe staying in this hotel and it's pretty near San fang qi xiang (5 minutes drive). It's modern, clean and nice. Would recommend
Oversæt
Svar fra overnatningssted: Xiaoli read your comment very carefully,thank you for your recognition and support to us, we will definitely work harder to make better service.
Wei
Deluxe-værelse med 2 senge
Overnattede i sep. 2024
Andet
9 anmeldelse
2.2/5
Slået op den 1. nov. 2024
The hotel was good, clean and modern. Location and breakfast were very good.
The walls are unfortunately very THIN. I can hear my neighbours talking, using the bathroom, watching TV. If you're unlucky like we were to have bad neighbours, then it is VERY disturbing. We made a complaint to the front desk but they did not help us at all, they just said, we have taken your feedback.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Fuzhou Lifeng Hotel. We deeply apologize for the unpleasant experience you have had. The hotel management attaches great importance to the issue you mentioned and has upgraded the soundproofing cotton in the guest rooms. We hope to bring you a different experience next time and look forward to your next visit and five-star review.
Wei
Deluxe-dobbeltværelse
Overnattede i sep. 2024
Andet
9 anmeldelse
3.5/5
Slået op den 31. okt. 2024
The hotel is a very new and modern hotel that is clean and comfortable. The amenities are good. However, the rooms are rather small. The breakfast buffet was nice too. However I would say the other guests were quite rude. We also ran out of seats to eat breakfast at in the morning.
My main problem with the hotels however is that the walls are too thin, if you're lucky you won't have a problem, but during the week I stayed here, the guests next door were VERY LOUD and disruptive. They had their TV on loudly past 1am and were talking loudly constantly. I spoke to the reception and asked them to help me with this issue, they only said they would take this feedback. Nothing was done unfortunately. Overral it should have been a good experience, but our stay was unfortunately ruined by bad neighbours and thin walls.
Oversæt
Svar fra overnatningssted: Dear Guest, Hello! Thank you very much for your stay. It is guests like you who continuously care for and urge us to improve, which us identify issues in our work and make constant progress. From your review, we are sorry to see that this stay did not meet your expectations. We have been hard to resolve the issues you raised, and we apologize for any inconvenience caused. The hotel management takes this matter very seriously, and has conducted a thorough investigation and rectification. Your understanding and support are a great encouragement to our work! We sincerely look forward to your next visit!
Svar fra overnatningssted: 尊敬的賓客您好,非常感謝百忙之中抽出時間點評,麗楓酒店福州三坊七巷五一北路店是位於福州市中心鼓樓區,近鄰三坊七巷等景點,附近地鐵站 公交站便利,有提供免費的地面停車位,房間設計主要採用自然舒適的無壓色調,給每一個賓客提供舒適的體驗是努力的方向,期待與您再次相遇
Svar fra overnatningssted: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。麗楓酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇
Svar fra overnatningssted: 敬的賓客: 您好!請接受來自麗楓酒店最誠摯的問候,我們對您在店期間遇到的情況深表抱歉。我們已向相關部門反饋您的點評,並跟進調查協調,找出不足之處作出完善,關於您提及服務問題酒店全體管理層都非常重視,並已經做了認真的調查和及時的整改,您有遺落物品但是酒店沒有及時聯繫您真的非常抱歉,我們也針對這個問題做了員工教育,避免下次再出現,麗楓酒店提倡的是“用心服務”,我們會不斷提高酒店員工的服務意識,重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨!祝您生活愉快!
Svar fra overnatningssted: 親,謝謝您在如此快節奏的生活中,還能細心的點評,小麗也是深深感動了呢,看到您入住的過程中有點小波折,小麗也是各種慚愧呢,由於當天團隊退房較遲,導致您到店有部分房間未及時打掃出來,很謝謝您的建議,一些容易疏忽的細節我們會加強重視的,增強前台跟客房之間的調度能力,在我們進步的同時還需要您的寶貴建議呢,下次訂房可以提前打電話預約哦,我們會提前安排好收拾優質的房間等着您來哦!
Svar fra overnatningssted: 小麗们很认真看完您的点评,有朋自远方来,不亦乐乎!十分抱歉让您入住期间产生了如此不愉快的事情,小麗很愧疚!酒店为了保障宾客的入住体验,空调系统每半年安排一次检修,关于前台服务问题小麗也是马上反馈给了相关部门领导,加强服务培训保证不会再次发生此类事件,真的很抱歉!没有把您照顾好,小麗们心里也酸酸的。小麗是一家有温度的酒店,小麗们希望把这样温度传递给每一位朋友。