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Bekræftede anmeldelser
Placering9.3
Faciliteter8.8
Service9.0
Renlighed9.2
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Negative anmeldelser(57)
Gæstebruger
Gæsteværelse (King Size Bed)
Overnattede i jan. 2025
Par
5 anmeldelse
10/10
Enestående
Slået op den 1. mar. 2025
Ski in and out is one of the advantages for this resort.
The room is clean and spacious, they do supply lot of mineral water. With hot spring and water park ticket it is worth to go. staying 5 days feel breakfast almost the same.
Oversæt
Svar fra overnatningssted: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。關於您提到的問題,我們會與相關部門溝通,如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Denis
Gæsteværelse (King Size Bed)
Overnattede i jan. 2025
Andet
54 anmeldelse
9.5/10
Vidunderligt
Slået op den 16. feb. 2025
Hotel is big, spacious, with many facilities. Breakfast is rather diverse. Rooms are quite fresh and big. Swimming pool and sauna are good. Location is very central. Service is rather decent. Pretty nice experience in general. Bar closes very early. Very quiet in the hotel even during the weekend.
Oversæt
6/8
Svar fra overnatningssted: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Marissa
Gæsteværelse (King Size Bed)
Overnattede i nov. 2024
Familie
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 19. dec. 2024
Good location for ski lovers
Oversæt
Svar fra overnatningssted: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Kok Chun Lee
Gæsteværelse (King Size Bed)
Overnattede i dec. 2023
Familie
29 anmeldelse
10/10
Enestående
Slået op den 24. feb. 2024
Amazing place. Located right in the middle of the skiing park. Easily get your rentals directly in the resort and direct access to the park.
Oversæt
Svar fra overnatningssted: Dear Guest, Greeting from Hyatt Regency Changbaishan. Thank you for choosing to stay with us. It’s our pleasure to know that you had a pleasant stay at our hotel. Hotel provides comfortable and extraordinary experience to every guest. Total guest satisfaction is our utmost priority. We do hope to welcome you back again to the warmth hospitality of Hyatt Regency Changbaishan the next time you return to this lovely city!
ENG KHIM
Gæsteværelse (Enkeltsenge)
Overnattede i nov. 2024
Rejs med venner
1 anmeldelse
10/10
Enestående
Slået op den 16. jan. 2025
Very nice place to stay !
Oversæt
Svar fra overnatningssted: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Hon Wai
Gæsteværelse (King Size Bed)
Overnattede i feb. 2024
Solorejsende
109 anmeldelse
10/10
Enestående
Slået op den 12. mar. 2024
Very good location, clean room, warm service. Will come back again.
Oversæt
Svar fra overnatningssted: Dear Guest, Greeting from Hyatt Regency Changbaishan. Thank you for choosing to stay with us. It’s our pleasure to know that you had a pleasant stay at our hotel. Hotel provides comfortable and extraordinary experience to every guest. Total guest satisfaction is our utmost priority. We do hope to welcome you back again to the warmth hospitality of Hyatt Regency Changbaishan the next time you return to this lovely city!
Gæstebruger
Værelse med queensize-seng og bjergudsigt
Overnattede i jan. 2023
Par
3 anmeldelse
7.5/10
Slået op den 16. feb. 2023
Payment infrastructure a nightmare. Visa card wouldn’t work in their machine. Had to withdraw cash from neighbour hotel. Trip.com took full amount as guarantee and held for 20 days!
Payment system resulted in very stressful encounter. Beware!
Oversæt
Svar fra overnatningssted: Dear valued guest, We thank you for chosen Changbaishan Hyatt Regency for your recent stay. We noticed your comments and had communicated with our merchant bank to investigate further on the challenge you had raised up to avoid the same challenge occur. We had received the confirmation from our merchant bank that VISA card is able to use as usual. At the same time, we had also sent a reminder to Trip.com to release your credit card pre-authorization ASAP.Please note that, we value each and every comment from our guest and we wish to bring you a pleasant stay for your next visit!
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i dec. 2023
Solorejsende
5 anmeldelse
10/10
Enestående
Slået op den 2. jan. 2024
Every thing is good
Oversæt
Svar fra overnatningssted: 尊敬的客人您好,感謝您選擇長白山凱悦酒店並給予好評。帶着您的認可,我們將繼續努力將最優質的服務及最優質的產品提供給每一位客人,長白山凱悦酒店期待您的再次光臨!
Svar fra overnatningssted: 親愛的客人您好,感謝您選擇下榻凱悦酒店,對於您入住中不愉快的體驗,我們深表歉意!已經將您的意見反饋至相關部門負責人和酒店管理層,我們將進一步完善酒店設施的細節。服務是我們一貫的目標與追求,酒店致力於從賓客體驗出發不斷完善更新,期待您下次入住的親自體驗。