Pestana Village Garden Hotel

I am torn in my assessment of this review, as the hotel staff delivered exceptional service throughout our stay. While the breakfast and dinner buffets were enjoyable, they did lack variety over the days. In contrast, the à la carte restaurants provided a truly delightful dining experience. However, the resort itself is in dire need of renovations, as it appears quite dated. Our room exhibited signs of significant wear and tear, a condition that was also noticeable in other parts of the property. On a brighter note, the housekeeping team upheld a commendable level of cleanliness and organization in our accommodations. The grounds were meticulously maintained, contributing to a pleasant atmosphere. Furthermore, the hotel's location is advantageous, situated centrally in Funchal, which facilitates easy access to attractions in both eastern and western directions. I would have rated this experience a 3 out of 5 if not for the dedicated staff who worked diligently to enhance our trip. Nevertheless, I would consider returning in the future.

Came back after 20 years Still excellent although some things need a little tlc.nothing too serious Good pools and gym Food excellent and varied Paid for room upgrade - worth the extra Will probably come back but not after such a time Friendly staff - much appreciated

Our stay at Pestana Village was truly delightful, and one of the highlights was the exceptional service from the reception team. From the moment we arrived, we were greeted with genuine smiles and a level of professionalism that immediately made us feel at home. The staff at the front desk were always friendly, helpful, and eager to assist with any request — whether it was booking tours, giving local recommendations, or simply checking in on how we were enjoying our stay. Their kindness and efficiency made a big difference and set the tone for a relaxing holiday. A heartfelt thank you to the entire reception team — your hospitality was outstanding. We’ll definitely be back!

We had a wonderful stay at Pestana Village. The service was excellent and the reception team was very friendly and helpful, offering great suggestions for tours around the island. The gardens at the resort are absolutely beautiful—well maintained and perfect for relaxing. We highly recommend it!

PROS:- Within walking distance to several restaurants, bars and supermarkets. Room service attendants were very friendly. CONS:- If you have young kids, probably not the best as you are not allowed to have fun in this resort. 1. No jumping in the pool 2. No ball games 3. No evening entertainment for kids or adults except for live music by a solo singer in the hotel lobby with zero engagement, so guests are just walking in & out after listening to a song or 2. 4. Food was very mediocre, didn’t get a chicken dish until the 5th night. Deserts were pretty much the same every night. 5. Pool staffs look so mad at all times, it got very uncomfortable. 6. I was covered in mosquito bites, a few families we spoke to experienced the same. Whilst there’s nothing they can do about the outdoor issue , it’s reasonable to say there are control measures they can put in place for indoors. I almost fell off the treadmill from being bitten by mosquitoes. 8. Gym is quite old, no barbell but you can get still get a bit done but that room is infested with mosquitoes. 9. If you’re getting lunch at the pool bar, give yourself some extra time . Ham & cheese sandwich and fries took 50 plus minutes, I left to eat cereal in my room. 10. Game room has one pool table and that’s it. Can’t say we’ll be coming back here especially not at the price we paid. Real shame because this place is beautiful with so much potential but not worth the cons.

I had an amazing stay at Pestana Village, a truly charming and relaxing hotel in the heart of Funchal. From the moment I arrived, the reception staff were incredibly welcoming, professional, and always willing to assist with anything I needed. Their warm hospitality made my experience even more enjoyable. The hotel is surrounded by beautiful lush gardens, creating a peaceful and serene atmosphere—perfect for unwinding. The pool area is fantastic, and the rooms are spacious, clean, and well-maintained. The location is also ideal, within walking distance of Funchal’s city center. I highly recommend visiting the Old Town, exploring the Monte Palace Tropical Garden, and taking a ride on the famous wicker toboggans. There are also plenty of great restaurants nearby to enjoy the local cuisine. Overall, Pestana Village exceeded my expectations, and I can’t wait to return. If you're looking for a hotel with great service, a relaxing ambiance, and a fantastic location, this is the place to stay! ⭐️⭐️⭐️⭐️⭐️