Hotel Quinta Bela S Tiago

Early May we booked a room at this hotel which was confirmed. End of august we reveived a message they don't have a room available. More than 3 months later! 6 weeks before our arrival which makes it difficult to find a similar hotel. They offered an alternative which did not even come close to what we booked. Very poor service. Don't risk making a booking here.

It's a smaller boutique type of hotel in a very good location for walking into the centre of Funchal. Lovely gardens, wonderful views. Two terraces overlooking the pool and gardens. The bar terrace was bigger and this is where breakfast dinner was served. Buffet breakfast was varied and generous. Dinner menu didn't change for the two week we were there and I guess it never does, however we were staying breakfast only so this didn't bother us although we did choose to dine there three time. Food in the evening was so so, can't really recommend. Typical bar meals available during the day which were ok. All staff lovely and always very helpful. The terrace was also targeted by lots of pigeons which were quite a nuisance, even picking food off of tables. A small sign was put up asking for people not to feed the pigeons but sadly some did, which only encouraged more. We were in room 129 on the street level. On arrival we were handed a decrepit remote control which had buttons that frequently fell off. This was to control the lights in our room and on the balcony. It didn't work very well and couldn't be changed (we asked). There was only one unused electrical socket in the whole room that worked permanently. The only other one switched off with the lights. The air conditioning didn't work for three days after arrival because of a hotel wide fault. When it did work, it was centrally controlled and only operated for a few hours during the day and never at night. When it did work you couldn't change the temperature setting, only the fan speed. Sleeping as a result proved to be hot and uncomfortable. This was a major issue for us so the hotel provided a fan. It was a pedestal fan and given the location of the only socket it had to be so close to the bed that even on the slowest speed was literally pinning us to the wall - so not a solution. Room 129 was right over the kitchens. Work to prepare for breakfast started at 6 am and created a lot of noise, which woke us up every day without fail. The overall impression of the room was that it was very tired and well overdue for refurbishment. There was limited storage space - large wardrobe but only three drawers. There was a mini fridge in a cupboard but given the ambient temperature of the room it was pretty ineffective so we unplugged it, which gave us use of an extra socket. The bathroom was clean but also tired. There was always plenty of hot water - and it was scalding hot. There was an over the bath shower with a folding screen that didn't seal against the bath so flooded the floor. The was basin was cracked. The hotel had a spa in the basement. It was spread over several rooms, all of which were dimly lit and uninviting. We didn't see anyone use it in the entire time we were there. However there was a gym, jacuzzi and a steam room, so available for anyone who wanted it. The pool area was nice and a few sunbeds always seemed to be available so no need to rush down to r

A beautifully, clean, elegant hotel. The staff are lovely, the breakfast is plentiful. I love it here it's a delight. Love the fish, the terraces, the library, reception, pool, bar, everything. Perfect location in the old town and one day I will go back. Thank you for my lovely stay

Nice quaint hotel and end of steep hill near the town centre. We stayed in room 223 and it was pleasant with a sea view. Reasonable price and breakfast included. Overall we chose this for its great location and views over the port and ocean. Car park looked quite small but we never used it.

The reviews said it was an old mess, well, it’s old… but it has character! The neighborhood is the best: just outside the touristic part of Funchal, but here you’ll find nice cosy streets and alleys with nice restaurants and shops. The staff is very kind, sometimes a bit too kind for two ladies traveling, if you know what I mean. 😉 Beds are hard, but I don’t mind. The only thing I was a bit disappointed about was that it said there’s a heated pool, well it wasn’t heated, it was so cold!

Come back from an amazing week in Funchal, hotel not so good apart from the location. We had a great view from the balcony and breakfast was reasonable. Our issue was with the ant infested room, my daughter was eating crisps in the room and ants appeared all over the bed, reception told us not to eat in the bed, yet they offer breakfast in bed and room service. Our bed was changed and room sprayed, next day more ants around the bed and I moved the valance, under was lots of tiny ants. I went to reception again to deal with a very rude and aggressive member of staff who shouted at me and my 11 year old daughter for having crisps in the room, which were at this time packed away. There were no ants anywhere else but around the bed, in the bed and around the woodwork. Rooms are dated with few electrical points, lack of lighting and no bath robes. Construction work behind the hotel is very loud so you are unable to relax fully. On our last day we had a note left on the bed with numerous rules about not taking food at breakfast, not to being own food to pool, no naked swimming and many other rules of which made me feel very uncomfortable. This is not suitable for families and the hotel staff are very rude and not interested in the paying customers.