Pestana Royal All Inclusive Ocean & Spa Resort anmeldelser

Friendly and helpful staff. Mild stains found on couch’s fabric. Hot/cold water unsteady.

Really nice stay with family. Good facilities, pools and outdoors. Food and drinks really good and a lot of variety. Staff excellent, really nice and available. The rooms starts showing need for modernisation.

衞生間設施簡陋，豪華雙人間居然門都沒有。陽台上晾衣物不方便，客房太小。環境和服務不錯，一日三餐全包且味道不錯，停車方便。

This is an amazing hotel, the staff is excellent, the food is very delicious and copious. We had a Deluxe Superior room for 3 adults, it was a big room, the beds were comfortable, the view was fantastic (3th floor) One of the best holiday experience! :)

Cleaned room everyday Food selection was very good, but pastry chef was excellent. Every day was something different to choose. Drinks and soft drinks durign all day. The hotel staff was smiling and helpful. Inside pool and three outside pools with the pool bar.

From the moment that we walked in to the Pestana Royal it was a big warm welcoming hug. All of the staff are polite, helpful and nothing too much trouble. Our room was on floor 9 with a sea view across the top of the Palm trees and swimming pools, we slept with our door open every night giving us the nighttime coolness along with the soothing sounds of the sea below. Food was not only plentiful but fresh and with plenty of variety, I do not normally rate european all inclusive hotels but this was exceptional. If you are heading for Madeira and prefer an all inclusive then this hotel is definitley worth a stay.

Very friendly. Spotless.Lovely rooms comfy beds.Facilities very good.After travelling all over the world this hotel ranks up as one of my favourites. Attention to detail is excellent. Staff cannot do enough for you.Very efficient. This place is now on my list of places to re visit.Thank you for a tremendous vacation.

After two room changes we ended up in a perfect room overlooking the sea. The room was tired but cleaned daily. The food was not only superb and varied but there were some surprises for example, king prawns, tuna, monkfish and in actual fact so much fish which we love. Yes, there is also meat, so exceptional choices every meal. The waiting staff were so good, bringing wine to the table for refills and clearing plates away very quickly. Special mention here to our lovely waitress Florentina who looked after us so well. There was entertainment every night a special mention again to the karaoke night with Celso. There is crazy golf, table tennis and giant chess along with a gym and of course the pools. A free hotel bus goes into Funchal twice a day. There is also a hotel lift down to the beach. We would certainly recommend this hotel.

Beautiful hotel, with stunning views and lovely atmosphere. Staff very attentive and we never wanted for anything. Food good, something for everyone. Would recommend the west coast day trip with Dino, very informative and he is very passionate about his island and ensures you have a great time. Would definitely return. Would definitely return.

The hotel and staff were first rate, we had a wonderful holiday. A shout out to Florintina and Ricardo from the restaurant - efficient and friendly. This was our first time in Madeira so of course we participated in all the touristy things which was great fun. Be sure to make your way via the hotel outside lift to the promenade and through the amazing tunnels. there are brilliant sea pools (charged) which were amazing You can walk along the prom to the centre of Funchal which was good on our only dull day. The hotel was like a tropical oasis with a wonderful outdoor area for sitting surrounded by amazing mature plants. There is also a lovely library and coffee machine with an assortment of books to borrow which was great! We swam each morning in one of the two good size outdoor pools - once you get in its really quite warm and really invigorating. The pools are is well kept and the views of the hills are gorgeous to see while you are swimming. We used the indoor pool also. There were plenty of sunbeds for anyone that required one. The food was delicious with a great variety. It was possible to be on holiday and eat well and healthily with the delicious food on offer mmm We also booked for the Maderian restaurant which was wonderful and for the Italian restaurant (not so good). There is a courtesy bus to Funchal twice a day, also buses are cheap and frequent from the top of the road The room we had was beautiful with amazing sea views, all in all this was a wonderful holiday - we are planning to return in February, a first for us. Thank you

Due to the closure of my originally booked hotel, my travel agent rebooked me at this property. Unfortunately, it seems there was a miscommunication between my travel agent and the hotel, as none of the requests I made during the booking process were fulfilled (apparently, the room was not properly reserved by EasyJet Holidays). Regarding the hotel itself: while the public areas are clean and well-maintained, and the staff are exceptionally polite and accommodating, I found the room I stayed in to be outdated and in need of refurbish. This raises questions about how the property maintains its 5-star rating if rooms of this standard are being offered. On a more positive note, the restaurant is beautifully presented, the food is decent quality, and the live music (piano or guitar) during breakfast from 8:30 to 9:30 AM is a standout feature that truly enhances the experience. Additionally, the adults-only swimming pool and the indoor pool are great amenities, and the lift to access the promenade is a convenient touch. While I appreciated the hospitality and certain aspects of the hotel, I would only consider returning if the rooms are updated to a higher standard. In their current state, I would unfortunately not choose to stay again.

What a fantastic week we had. Everyone at the hotel were friendly and couldn't do enough to ensure your stay was brilliant. The food was great and varied. Pool & bar areas are excellent. Some great walks along the prom with a few stops to sit at chill with a beer. We enjoyed the walk to Funchal but it is "up & down" so not for everyone

I was given a lower spec room than I’d booked and paid for. I had to wait 2 nights for the correct room, that was 1/3rd of my holiday. Compensation was a meal in a nearby sister hotel which was no better than I could have had in the Pestana Royal which is all inclusive anyway. My deluxe sea view room with balcony did have great views and on first sight looked great. However it was style over substance. It was one thing not to have a usb/c charging port quite another that the only spare socket in the room was in the ‘corridor’ near the shower room. This had to serve not just for charging my iPhone and iPad but also to boil the kettle! The only no socket near the table with the tv and kettle was physically attached to the underside of the table and none of the plugs would stay in. There was no switch by the bedside table to turn off the room lights. Two sides of the shower room was plate glass with blinds for privacy but no door by design. Fine as I had booked the room for single occupancy but I don’t think it would suit everyone. There was nowhere to hang your damp bath towels other than a minute hook by the sink, I had to throw them over the top of the shower cubicle. The carpet was marked and stained. There were 3 restaurants, one was the buffet the other two of were only not open on the same nights. These had to be booked by a tortuous screen in reception. The staff were all very pleasant, the room cleaning was sporadic, the food in the buffet was fresh, plentiful and good quality. The drinks plentiful, I don’t drink alcohol so can’t vouch for the quality of the wines etc. Otherwise the hotel was spotlessly clean as was Madeira in general. This might be a 5 star hotel in terms of facilities offered but it fell short in terms of basic room functionality.

So poor, not 4/5 star in slightest. We moved here in last minute panic when facilities were closed at the hotel we had booked. It was a big mistake. We paid extra for a delux superior room. I think it must have been the mould and stains we paid for as the previous cleaning had left layers of dust so the extra money wasn’t for cleaning. It was dated which I don’t mind if it is clean- it wasn’t. We were in room 607 with a view of an apartment block, a rubble site and a glimpse of the sea. We could hear the sea and wind as it howled between the buildings. The dining room is like a holiday camp. The food recycled from meal to meal. We are one dinner and didn’t bother again. It was so noisy and not helped by the staff throwing and clattering dishes and cutlery constantly. I despise having my plate taken when my partner is still eating . It happened every meal. Breakfast plenty of choice the omelettes and pancakes were ok. And the fresh fruit also good. Lunch we stuck to salad and the pool side bar had the same food out for hours kept gently warm. At no point did I see any temperate checks or shelf life on food. McDonald’s has much better food safety. Drinks available from a help yourself station so if you like quantity and not care about quality you’ll be fine. And plastic glasses … The reception tried to be helpful which included ordering us a taxi - 8 euros more than the same trip by Bolt. And refusing to allow us to share a cab with another couple. We had to have separate ones. You can get the excellent local bus service from the road at the top for €2 . They give you a glass of Madeira wine on arrival which was lovely but I think they hope the shot of alcohol will colour your view. The bed was rock hard. I heard you could have a mattress topper so I asked for one - it never arrived. I try not to leave negative reviews and say nothing if I am up happy but please look at other hotels than this one and save yourself the heartache.