Pestana Royal All Inclusive Ocean & Spa Resort

Really nice stay with family. Good facilities, pools and outdoors. Food and drinks really good and a lot of variety. Staff excellent, really nice and available. The rooms starts showing need for modernisation.

衞生間設施簡陋，豪華雙人間居然門都沒有。陽台上晾衣物不方便，客房太小。環境和服務不錯，一日三餐全包且味道不錯，停車方便。

Beautiful hotel, with stunning views and lovely atmosphere. Staff very attentive and we never wanted for anything. Food good, something for everyone. Would recommend the west coast day trip with Dino, very informative and he is very passionate about his island and ensures you have a great time. Would definitely return. Would definitely return.

The hotel and staff were first rate, we had a wonderful holiday. A shout out to Florintina and Ricardo from the restaurant - efficient and friendly. This was our first time in Madeira so of course we participated in all the touristy things which was great fun. Be sure to make your way via the hotel outside lift to the promenade and through the amazing tunnels. there are brilliant sea pools (charged) which were amazing You can walk along the prom to the centre of Funchal which was good on our only dull day. The hotel was like a tropical oasis with a wonderful outdoor area for sitting surrounded by amazing mature plants. There is also a lovely library and coffee machine with an assortment of books to borrow which was great! We swam each morning in one of the two good size outdoor pools - once you get in its really quite warm and really invigorating. The pools are is well kept and the views of the hills are gorgeous to see while you are swimming. We used the indoor pool also. There were plenty of sunbeds for anyone that required one. The food was delicious with a great variety. It was possible to be on holiday and eat well and healthily with the delicious food on offer mmm We also booked for the Maderian restaurant which was wonderful and for the Italian restaurant (not so good). There is a courtesy bus to Funchal twice a day, also buses are cheap and frequent from the top of the road The room we had was beautiful with amazing sea views, all in all this was a wonderful holiday - we are planning to return in February, a first for us. Thank you

What a fantastic week we had. Everyone at the hotel were friendly and couldn't do enough to ensure your stay was brilliant. The food was great and varied. Pool & bar areas are excellent. Some great walks along the prom with a few stops to sit at chill with a beer. We enjoyed the walk to Funchal but it is "up & down" so not for everyone

I was given a lower spec room than I’d booked and paid for. I had to wait 2 nights for the correct room, that was 1/3rd of my holiday. Compensation was a meal in a nearby sister hotel which was no better than I could have had in the Pestana Royal which is all inclusive anyway. My deluxe sea view room with balcony did have great views and on first sight looked great. However it was style over substance. It was one thing not to have a usb/c charging port quite another that the only spare socket in the room was in the ‘corridor’ near the shower room. This had to serve not just for charging my iPhone and iPad but also to boil the kettle! The only no socket near the table with the tv and kettle was physically attached to the underside of the table and none of the plugs would stay in. There was no switch by the bedside table to turn off the room lights. Two sides of the shower room was plate glass with blinds for privacy but no door by design. Fine as I had booked the room for single occupancy but I don’t think it would suit everyone. There was nowhere to hang your damp bath towels other than a minute hook by the sink, I had to throw them over the top of the shower cubicle. The carpet was marked and stained. There were 3 restaurants, one was the buffet the other two of were only not open on the same nights. These had to be booked by a tortuous screen in reception. The staff were all very pleasant, the room cleaning was sporadic, the food in the buffet was fresh, plentiful and good quality. The drinks plentiful, I don’t drink alcohol so can’t vouch for the quality of the wines etc. Otherwise the hotel was spotlessly clean as was Madeira in general. This might be a 5 star hotel in terms of facilities offered but it fell short in terms of basic room functionality.