Maruei anmeldelser

Hotel is incredibly cool! Located quite far from Kawaguchico station, but I would recommend to take a walk to it - the way takes about 25-30 minutes and it is very relaxing with fantastic views of Fuji. For the way back, if it’s needed, after check out you can take a free transfer bus to the station. We took a room in traditional style, and it is amazing experience! Kaiseki supper and breakfast are exciting, service is excellent! Public bath is not tattoo friendly, so we couldn’t use it, but we booked private bath while checking in and it was a great experience as well. Hotel has an observation roof where you can see both Fuji and Kawaguchiko lake. I wish we have stayed for longer, but had not much time and booked only one night.

A bit pricey, but the view is decent. The onsen area is small, and the hotel feels a bit traditional and old. The food is mediocre and does not meet high standards. Overall, it's not really worth the price.

Hotel was for from Kawaguchi go station. Staff service was excellence. Most of staff can speak English which was great. However amenity was abit unclear from picture. Bath was too small, could not fit me.

Maruei is a traditional ryokan which sleep on tatami. The room is exactly like picture. We enjoy our spacious, neat and clean room. The room was sanitized daily as well. The room we choose have a private round-shaped bathtub. The hotel also equipped with public bath in 1st and 5th floor (opened-air bath) but we didn't have time to try it out. The water pressure is good. Both hot and cold drinking water are provided in room. We were treated like VVIP. The staffs are kind and friendly. We stayed with half boarded. The breakfast and dinner are delicious. We have our dinner in a desinated room which boost the privacy. Overall, we very enjoy the stay.

disappointed ! we had booking 2 nights but we just stayed one night and left!Hotel too old no facilities are provided! living room hot Watergate is out of ordered and repaired when we arrived. The meal is bad .Hot sping also is old! only one is well .all the staffs are kind!

Very nice hotel with great hospitality. The outdoor onsen is amazing and provides lake views that you may see many swans swimming on the mirror-like water surface.

Excellent hotel. Very clean. Very friendly services. Great location.

food taste very yummy, many varieties staff very nice, explains every dish with details nice view of the room

Very nice and tidy place n food was of very good quality n room is spacious n clean.

The ryokan is old style but clean. Staff there are polite and friendly. I have booked the room with “open bath”, but I have been told there’s no such type of room upon check in. Initially, I felt disappointed but quickly trip.com solved the problem before I made complaint. Anyway, the whole stay is pleasant.

Booked this for our honeymoon plus birthday trip! Very nice stay, good experience! The view in hotel is niceeee. Altho no Fuji view from our room.. but the overall experience, the food -dinner and breakfast both amazing, and the hotspring are all very nice. Oh we used their shuttle service to pick us up too! The staff in station help us make a phone call and they come shortly after. Good service.

Good place , the room is clear , service very good, food is delicious

Excellent services. The room was clean and neat. Nice views from basically every part of the hotel

This is traditional Japanese's style hotel. Room is big as we have 3 people together. room are face to the lake, but side window can see Fuji Mountain in the next day morning. also, Hotel top roof can see the Fuji Mountain. Dinner and breakfast are very good. staff are nice and helpful. most of staff can speak very well English. there are 2 hot springs: one is on top floor, and one is at ground floor. Top floor hop spring with nice lake view. Hotels have shuttle bus for pick up Guest from Station to Hotel, Green line bus also have stop Infront of hotel. Anyway, it is very nice experience for stay at this hotel.