Lighthouse Pointe at Grand Lucayan Resort

With a group of 25 colleagues we were boiler in this resort for one Night to wait for our ship (we work off-shore) to arrive. It was not a punishment! A Nice location with Spacious rooms and a great infinity pool directly at the beach. The staff is excellent in both service and friendliness and the food is great. The breakfast-restaurant, especially opened for us 1 hour earlier, was serving an excellent breakfast. The whole place could uwe a little love and tenderness, but overall a good experience.

We arrived at Lighhouse Pointe by cab from the airport for a three night stay. We were immediately greeted by the bellhop who took us to the lobby to check in and then to our room. The room was clean and comfortable with a beautiful view. The resort was not very busy, but we still received awesome service at Capri Pizzeria, Portables and Waves. The pool area and beach were very relaxing. Overall, we enjoyed our stay and most likely would return

I will say this place was not what most of the comments were saying. Rooms were a little dated but that is normal for most hotels on the islands but they were clean and the maid service was very good also Jermaine aka Bobo and Miss Debbie were taking grand good care of us at breakfast and the dinner staff was great as well. I will say that a few times the snack bar staff was a little rough around d the edges and a little on the disorganized side. But over all it was a good experience, I will also say if you need anything you need to go see Miss King in the lobby who knows the island inside and out even things not on the list.... while we were there they had what seemed to be low occupancy so it was like we had the place to ourself and they had a friendly guy DJ Berry out playing some tu es and joining in on the games like corn hole, ping pong and a oversize connect four..... The one thing is the location is great you can walk to shopping and restaurants even though we had all inclusive and food was as expected for a all inclusive with some twists at breakfast and dinner.....

Abandon and sad! We stopped here on our cruise and had to get a taxi after our excursion was cancelled, only to get here and had to walk a long way to have them tell us to walk back to get a day pass! Most of the buildings look abandoned and not maintained. So disappointing!!! So, just pass on Freeport! It was $60 for a taxi for three people and another $100 to get into a beach to only stay two hours! Nothing free in Freeport and the people are not helpful!

Its a paradise. The location of the hotel is great with great view of the turquoise blue sea, white sand, big swimming pool over looking the beach. Nice room, new buffet service and good ambience. had a lovely stay with scon crew for few days. would love to visit again some day.

Came as a group of 8 (4 bedrooms) and paid 2000$ per bedroom for all-inclusive. Zero information given at check in, but I was expecting to have some information in the bedroom, again nothing informative in the bedroom either. I had to go to reception to ask timings of bar, restaurants and what's included in the package. The receptionist explained very quickly, didn't even bother to write all the information down or give a brochure (apparently they don't have any). Just mentioned about some items in the bar not being included in the package without specifying which items. Turned out it only depended on who was behind the bar as some days we've been served a full range of different drinks and some days were not included, leaving us very confused. The hotel was basically empty, there must've been no more than 30 people (including our group of 8) and incredibly overstaffed (3-4 people behind the bar, 4-5 waiters in the restaurant all the time) so that you can expect a more attentive and personalised service, but no. Staff was often on the phone, sitting down during service (someone snoozing at the restaurant host desk!) never enquired about our stay in 6 days, management completely absent (I'm not sure about a lady in the restaurant being the manager as she was doing nothing during the whole restaurant service if not sitting down at the host, let alone checking about quality of food and service satisfaction, real shame if that lady was actually the manager) At the pool bar, the bar team keeps you waiting while "busy" cleaning surfaces, even if it's only you there ordering. I once ordered 4 cocktails and 4 beers, the cocktails arrived after 15 minutes because the bartender kept making drinks to random guests without following a queue/order, and had to wait another 10 minutes for the beers as the bartender kept ignoring my order and prepared drinks for other guests just arrived at the bar. They closed the main restaurant and outside patio for a private event leaving the resort guests with nowhere to stay when a thunderstorm arrived on our 3rd day. Had to spend the whole afternoon closed in my bedroom. I tried to contact the hotel to discuss my stay but their email doesn't work, meaning that not only no one enquired about the stay (which is the pillar of hospitality industry) but they don't even want to discuss anything further to avoid compensation/discount/refunds. They're happy to take your hard worked money (for a holiday that was supposed to be a dream come true for the whole group, turned out to be a nightmare), but not keen to discuss the incredible lack of customer service and poor quality of the structure, staff and management. Probably because they are aware of it and not willing to make it right for the disappointed guests. It's really hard for me to write such a negative review because I've been working in hospitality for the past 14 years, from small family run hotels, to beach resorts to city hotels (international main hotel brands) an