Visitation Hotel Frederick, a Tribute Portfolio Hotel

Wonderful weekend getaway at the Visitation. Located right in the heart of old town Frederick, walking distance to anything that you would want to do. Our stay was for a celebration and the staff went way above and beyond to make our stay over the top enjoyable! They succeeded. The interior of this 1860’s building was fully renovated, but kept the historic charm throughout, the decor and feel was perfect. The restaurant is in the old sanctuary and is very popular , so make sure to make reservations If you are staying in Frederick, this is the place you must stay. It sure beats your traditional boring every day hotel.

We recently stayed at Visition for a family wedding. We were so hopeful that it would be a great hotel option in the heart of Frederick, but our experience was very disappointing. My husband and I booked a Traditional Studio, while the bride had the Bridal Suite. High-level issues were: - The in-room telephones did not work in either room. The front desk told us at checkout that the phones had 'not been connected yet' in the area of the hotel where our rooms were situated. - Various electrical outlets did not work throughout both rooms. This was a bigger deal in the bridal suite, where they needed all available outlets. - The A/C in our room did not function. All but 1 window was painted shut. - The hallway of our building was being used as storage for multiple Ruggable boxes. - A large portion of the parking lot was being used for construction staging, which was not evident from the website. The largest issue that prompted me to write this review was that the fire alarm went off twice while we were there. The first time it went off, I was in the shower, and exited the building with only a towel on. Five staff members were milling about, waiting for the fire department, and not one of them offered to get me a robe. I eventually entered the room with the alarm blaring to get a robe myself, but I remembered that I was on view for all the other guests and the construction crew. The alarm went off the second time very late in the evening. There was no discernible reason for the alarm to go off either time, and the comments I overheard suggested that the alarm was faulty. I attempted to share my experience with Mariott before writing this review and was told someone from the hotel would reach out to me within 7 days. When that didn't happen, I followed up and received a brief email saying they would address the issues and that they had credited us approximately $20 in points. I am not satisfied with the resolution, nor do I believe they will promptly address the issues we experienced. I would not stay here again anytime soon.

This hotel has one of those rare combinations: Unique historical charm plus great 21st century comforts. The rooms are spacious, quiet, and very well appointed. From the Nespresso machines in each room to the cushy robes, you'll feel like you're in a luxury resort. But the thing that makes Visitation stand out most is the staff. They go out of their way to help guests with everything and make them feel welcomed. Because Visitation is such a beautiful property, it attracts a lot of weddings and other large events. That means you may have to wait a long time to check in or get your car from the valet. (You really don't have a choice with parking: The alternative is a public garage several blocks away.) The crowds can make staffing challenging, which is why I was especially impressed with the level of care and service they provide for every guest. From the front desk to housekeeping to the valets, everybody was warm and professional. The management of this hotel deserves a lot of credit. There really is no place quite like Visitation in Frederick. The Tribute Portfolio brand within Marriott has a lot of nice properties that feel like boutique hotels. This is one of the nicest Tributes I've stayed in and I highly recommend if you want a true downtown Frederick experience. Pro tip: Insist on staying in the main building. The property has an adjacent building with nicer suites. Unfortunately, it overlooks an active construction site where the loud work begins early (as of spring, 2025).