Tru by Hilton Winchester

In pics and in person the modern fresh room style is appealing though the functionality is sub-par. An example: one night table was a solid piece, no drawer or shelf with the top diameter much smaller than my laptop. Typically, a phone (use as an alarm), a bottle of water and an iPad , e-reader or book/magazine would be on a nightstand. Whoops, no room for all that and the slick surface made me nervous to leave my iPad on it. The open closet is fine, especially for me as I don't hang or put clothes in a drawer, but the only space available that wasn't in the bathroom is directly below where one would hang their clothes and right above the fridge. This could make it a perfect spot for a soft sided cooler, but this relatively small space (didn't measure, maybe 14"x20" with Keurig-style coffee maker already on it) is where one might set snacks, extra sodas, the cereal one brings because they like to eat the same thing every day and need a spot to set their cereal bowl while grabbing milk out of fridge right below. Not sure about you, but I'm not terribly comfortable putting food & dishes in the bathroom. Unfortunately, that is where my coffee maker needed to go (if I'm remembering correctly) the outlets where not accessible so Mr. Nespresso did need to go in the bathroom. Bathroom shower had some mold around the caulk area, otherwise serviceable. Not a horrible room overall, but not as nice as other similarly priced nearby chains so I'll stick to those.

Very good. Hotel looks fresh and cozy. Guest laundry, pool, gym, 24/7 coffee and hot water - everything is available. However, I catched 2 small insects (I have no idea how they come from outside, but most likely they were from outside). There are also some black spots on walls. Breakfast is good - eggs (boiled and scrambled) and sausages, you can also make pancakes. Staff is friendly and helpful. Totally, it is a good place to stay.

I chose TRU by Hilton at Winchester because I was very happy with the Santee location. I was very happy to see no carpet in the rooms since they allow dogs. I was disappointed in my check in at Winchester location, rather lackluster. Did answer restaurant availability readily but didn’t say what time breakfast was served. Breakfast: eggs and sausage were not hot-element was not on, attendant was not properly supervised and could not understand English. Just was not up to the standards of Santee location.

Breakfast items not stocked well or inedible (oatmeal) and very few towels in room. When our room wasn’t cleaned per the schedule, we were given a 5 ft garbage bag to empty our trash can and more towels. Then we were told to put the dirty towels and garbage in the hall. This is not what we expect from Hilton.

I stop every time I travel south and it is consistently a great hotel and staff is phenomenal

Front desk staff is always super accommodating. Property is extremely well located near exit and extremely pet friendly. Always a pleasure to be here!