Thelab Franschhoek

We enjoyed our stay at The Lab, the room was very comfortable, the linen was spotless and the staff super friendly.

From the minute we arrived, our experience here at theLAB has been nothing short of exceptional. The staff here, Saidy in particular, have presented themselves in a manner that instantly uplifts any individual. As a group of 8 across 3 rooms, they’ve gone above and beyond with everything that they do giving us a truly memorable experience and one that we could not recommend more! The rooms and facilities are in great condition, very spacious and decorated with a chic modern vibe. Breakfast is divine, served swiftly by smiling faces on all staff :) theLAB is worth every star.

Fantastic staff, great variety at breakfast, clean neat rooms value for money when in wine country stay at the lab

Beautiful place, new clean and modern. Within walking distance to the high street and on a nice quiet street. Very friendly manager and staff, lovely pool area.

Our group of 11 guests occupied six rooms during our stay. We would like to commend the staff at theLAB, who were exceptional in their efforts to meet our needs and handled various situations with professionalism. The breakfasts were particularly outstanding. Regrettably, our overall experience was marred by numerous issues in each of the rooms we occupied. Below are specific examples: Blocked toilets Non-functional lights, both manually and via smart technology Blinds that failed to operate Outside lights that could not be turned off, resulting in excessive brightness in pool-facing rooms, which disrupted sleep. One staff member had to return after midnight to assist with this issue. Showers with either very low water pressure or complete failure; when relocated to another room, the shower conditions were similarly inadequate, leaving guests exposed while using the facilities. Staff were unable to resolve maintenance issues such as fixing lights or connecting them to smart applications. Inconsistencies in room amenities, such as kettles present without accompanying tea or coffee supplies. In summary, while theLAB is marketed as a high-tech, upscale hotel, our experience did not reflect the value we expected for our investment. I asked for my feedback to be forwarded to the owner, and was promised a call from him. That was last month. I've heard nothing. It's a pitty.

Really refreshing accommodation, very cool concept with all the automation features.Terence, Sheldon and the Spa ladies were great. Room was awesome. Comfortable bed and really great shower. Was too chilly to use the pool but did use the jacuzzi and was a good way to end off the stay. Walking distance to the Main Road with safe parking. Will definitely be back