The Atrium Hotel

Located within 10mins walk from Frankfurt main train station, lots of restaurants around and a convenient store opposite to the hotel. The bed is alright but the pillow and duvet are very thin. Rooms is not very soundproof, I can hear loud noises from the main street in the middle of night and noises from the other rooms.

Very neat and clean hotel with a location in the centre of Cologne, a step away from the train station and also next to Cologne Cathedral.

Booked for 2 nights and provided only 1 toilet tissue and no complimentary water upon arrival, mention to the receptionist and keep on promising and nothing was delivered.

I traveled for the weekend so I wasnt in the room for that long, but I was a bit disappointed with this hotel. The room I got had little flies/mosquitoes in the bathroom. The room was small for 2 people and it was connected to another room but the door was locked. The lighting was dim and I could see the outline of whoever was washing their hands in the bathroom bc of the bathroom's "glass" wall, this was also an issue because if someone has the light on in the bathroom the whole room gets bright. The location of the hotel feels dangerous at night, its dirty and crowded.

The location is good and near to the city center. Few minutes walk from the train station.

1. Sometimes the hotel staffs are the nicest people in the world. And sometimes, they are the rudest at this place. I sent them 3 emails, but I never heard back from them. So I called them to make sure my requests were in the system. It took me few tries. One staff picked up, I never expect the staffs to be my friends, nor do I want them, however this person decided to have Korean drama brawl over the phone with me. Rude hotel staff(rhs): Guten morgen Atrium Hotel. Me: Guten morgen, I am sorry do you speak English? RHS: ...I am listening Me: Hi, I have a reservation from then to then. My name is so and so. I sent emails before but... RHS: Name Me: I'm sorry? RHS: I asked for your name. Your last name. Me: oh it's so and so. RHS: Wait, I saw your emails. Me: good, then can I... RHS: if you have written to us, why are you wasting my time again? Me: I'm sorry what? RHS: ugh (hangs up) Then he unhooks the phone, and I couldn't reach them for 6 hours. After that, even though the hotel was great, other staffs were fantastic, my experience with this hotel was all overshadowed. 2. Beware if you are staying in Frankfurt, near the Frankfurt am Hbf, the central station, is NOTORIOUS for being dangerous. This hotel happens to be just outside of the dangerous part of it, but it is close enough. If you are from major cities in US, Frankfurt is nothing, but it's something to consider. 3. Do not take the AC for the granted, I was foolish to think my Frankfurt hotel experience was gonna be transferable for the rest of my trip in Europe. Just because most Western Europe winter can be brutal, does not mean the summer is going to be easy to get by, and believe me, YOU WILL WANT THE AC.