mainhaus Stadthotel Frankfurt

I find the hotel is very quiet and super location for going every way also the breakfast is super nice the price is bit high but I like is all fresh food, also the reception man and the light shift Ali both of them is very helpful, they are great service and help me to get a prefect room !! I will stay again

靠近法蘭克福各景點但是周圍很安靜，交通便利

The main lobby is not air-conditioned and it was very unpleasant. We arrived very early and although I understand our room would be available at 4 I asked if there was a possibility of getting into a room earlier. It was just "no". He didn't offer to check. Just "no". We came back at 3 and again asked if by chance something might be available since the lobby was too hot to wait in and we were exhausted from the over night flight. Again "no". I then asked if they could just cancel our reservation as we wanted to go elsewhere and just like magic his said I'll check on your rooms and luckily they were both available. My point is they were unwilling to even try and were completely stuck on the rules. With customer service it just seems like they could have tried. There was a loud noise in one of our rooms and we recored it. I'm not sure where it was coming from but it was every few seconds. I brought the recording down to the front desk and they notified the manager that tried to give me the excuse of city noise. It was not from outside it was from in the building. So they offered me a discount on a return visit. Worst customer service ever. I would not stay here.