Holiday Inn - the niu, Air Frankfurt Messe

I stayed at this hotel during my recent trip and I found it to be a pleasant experience overall. The location is a bit far from the city center, but this was not really a problem because there is a light rail station right at the front door. From there, it is very easy to reach the city center in a short time. This made traveling around simple and convenient, even though the hotel itself is outside the busy areas. The room was very clean and modern. Everything looked fresh and well maintained, which gave me a comfortable feeling during my stay. The bathroom was spotless, and the furniture felt new. I appreciated the effort the hotel made to keep the rooms tidy and welcoming. The only downside was the bed. The double bed was actually made by joining two single beds together. This was not very comfortable, especially when trying to sleep in the middle. It felt a little awkward and less relaxing compared to a proper double bed. Overall, I would recommend this hotel for travelers who want a quiet location with easy transport to the city. Just be aware of the bed arrangement.

Hotel near tram no 17 or bus no 50 go to messe; easy to get access from central station, breakfast good and delicious, room quite big, but there are no teapot/coffee/tea at the room. Everything good and comfy at this hotel.. thanks for the hospitality

Located at the end of the 17 tram from the train station, the staff is helpful and the facilities are clean. Its perfect for business traveler or a weekend get away.

My stay was great, my room was clean , the staff was friendly , the location is quiet and just 3 minutes walk from the tram which goes directly to the city central.

Was amazing

I recently completed a stay at this IHG hotel and cannot recommend it based on my experience. While the room itself had some positive aspects—it was a generous size and the temperature control worked well—these were significantly overshadowed by major service and amenity failures. The dark brown and grey colour scheme was modern and effective at hiding general wear, though potential guests should be aware that it also makes it very easy to overlook personal items left behind. The most significant issue was the staff's attitude, which was far from welcoming. Interactions felt slightly adversarial, which is unacceptable in the hospitality industry. This was compounded by a troubling incident where the front desk hung up the phone immediately upon hearing English spoken. For an international brand, this is both odd and unprofessional. Furthermore, for the high price point, the lack of basic provisions was astonishing. The room was completely devoid of toiletries and sundries: no toothpaste, slippers, comb, or even tea and coffee facilities. These are minimum expectations for any hotel at this level. Due to the unwelcoming service and the lack of basic amenities, I will not be returning to this location. This experience has also made me more cautious, and I will be assessing my future stays with IHG brands much more carefully.